Lapland Hotels Luostotunturi & Amethyst Spa

El hotel y la cabaña de madera estaban bastante bien, bastante básicos, pero la comida y el vino del bistro estaban bien. Sin embargo, para cualquiera que quiera reservar unas vacaciones familiares en Laponia a través de TUI, yo consideraría un destino diferente. Esto está en el medio de la nada y, a menos que quieras reservar excursiones diarias por 400-500 libras cada una, no hay nada que hacer excepto andar en trineo. No hay galletas con la Sra. Claus, no hay escuela de elfos, no hay bar de hielo, no hay disponibilidad de esquí, no hay bares... TUI está tratando de empujar a miles de clientes en un período de 5 semanas y se aprovecha completamente de los clientes etiquetando este viaje como "Laponia". Puedes ver a Papá Noel la primera mañana y luego te dejarán a tu aire durante 2,5 días (a menos que pagues una excursión) hasta que te hagan levantarte ridículamente temprano la última mañana para hacer un viaje a la aldea de Papá Noel durante una hora fugaz de camino al aeropuerto. Además, para aquellos que estén pensando en alojarse en cabañas de madera, tengan en cuenta que no están en las inmediaciones del hotel, sino más bien repartidas como en un parque central... Así que, para desayunar o para cualquier otro viaje al hotel principal, deben ponerse todos los trajes de nieve para la caminata de más de 1000 pasos. Además, prepárense para que los dejen en medio de las cabañas de madera con treinta centímetros de nieve y les digan que "busquen su propia cabaña" arrastrando 3 maletas, 2 niños pequeños y 2 bolsas de trajes de nieve/botas. Fue una caminata helada de más de 10 minutos sin guantes en nuestras zapatillas deportivas. Y al regresar, deben llegar al punto de encuentro; el consejo fue encontrar un trineo para arrastrar sus maletas por la nieve. Nos lo pasamos muy bien y, vaya, pagamos una pequeña fortuna por ello, pero debería haber sido mucho mejor y creo que lo habría sido si hubiéramos ido a otro destino. Sinceramente no entiendo por qué Tui utiliza este destino como destino de Laponia, pero tampoco van a confiar en que los clientes vuelvan (¡Laponia solo se visita una vez)!

Los chicos de TUI, Sam y Sophie, perdimos una maleta y, si no fuera por ellos, estaríamos perdidos… Sam se aseguró de que mi hija no se despertara la mañana de Navidad sin ningún regalo. No puedo agradecerle lo suficiente a este equipo, estas vacaciones han sido las mejores, gracias TUI xXxXx

Canterbury Travel are keeping the magic of Christmas! We flew with Jet2, faultless, from Gatwick. A coach drive from the airport and we arrived in our log cabin in the Luosto resort. It’s warm, well appointed and while a bit small, it worked for our family of four. Snow outside is a foot deep. -19 today but in the one piece outfits they provide including boots, we are toast ! Great food and lots of it. Booze is not cheap, however. And then there are Elves! They’ve provided energy, fun and laughter, keeping the Magic for our two little ones. Well done Canterbury and Luosto. I cannot recommend highly enough. PS, they accommodated our ASD child with care and understanding.

Had a wonderful, 3 generations, Canterbury holiday. Stayed in the hotel so no getting in and out of snowsuits at meal times. Our room had a fully fitted kitchen, separate bedroom and even a sauna in the bathroom. Everything was spotless. You can use the pool free of charge when staying at the hotel. All meals were buffet style so it was easy to cater for all tastes and plenty of choice. The staff were very friendly and welcoming.

Well Tui did their utmost to ruin our once in a lifetime trip. After paying a good sum for 3 nights, I feel absolutely gutted. We started the trip with me sitting nowhere near my family on the flight out there. I wasn’t the only one. Imagine not being able to see your 6 year old twins faces as they land in Santa Claus land. We brushed that off. Then they drop us off at our log cabins after getting the snow gear ( it’s very heavy). Well they didn’t drop us off at our log cabins, they dropped us a 10 min walk away with suitcases in the snow and a bag weighing a ton. Canterbury travel dropped them on the road right near the cabins. No carts, nothing to help us. I had to leave the heavy bag on the snow by the woods and return with a sled later to see if it was still there. The log cabin was lovely ( the best part of the holiday). We then did the tasters which were 2 mins long and the ‘ huskies’ weren’t huskies, just dogs. The reindeer ride isn’t around any wooded parts, just in a circle. Then the big moment! My boys are meeting Santa. Oh my god. It’s like a school hut! NO MAGIC! I then asked if Santa could give them a £10 present we had brought. Nope. They don’t want other kids feeling like Santa gave them something different. Hang on! This isn’t a school trip. My kids don’t know the other kids. Isn’t that up to us? It was a £10 box of chocolates we were giving them, not an x box. 🤦🏼‍♂️. Canterbury let this happen and really makes it special as it’s off their Xmas list. You know helping them believe. Santa looked like a complete fake. This fake belly and old ragged costume. Wait till you see the pics all over social media. If it wasn’t so depressing it would be hilarious. We then booked a reindeer ride. This has to be good! £510 for a family of four for 2 hours. Then we found out other guests got the same thing booking separately for £250. They wouldn’t let me cancel it because it was one hour into the not told to me 24 hour cancellation policy. Well it’s ok. There are no lights, not Christmassy but the reindeers are lovely. You get a 20 min ride and then 20 mins feeding reindeer who are already full from the group before 🤦🏼‍♂️. They didn’t even provide a soft drink for the kids other than steaming boiling hot berry juice. So we had to pay even more for refreshments. Absolute con when you see what other companies do. The festive finale. Oh dear! In a dingy little room at the bottom of the hotel, no firework display as promised, some out of tune singer from Preston not even dressed Christmassy singing a couple of tunes. I’ve put on better birthday parties for the kids. And then to top it off, we were 2 mins late for the coach home ( 2 mins!) and they drove off leaving my family in minus 10 degree weather to go and wait for latecomers at the hotel where they have a warm hotel to wait in. They waited 10 mins for latecomers at the hotel and left us in the freezing cold. Literally 2 mins late. I walked to the hotel and wasn’t best pleased

Four night stay last Xmas. From start to finish the whole holiday was amazing. The hotel is a delight and everything is set up for a cosy and comfortable stay. Location wise, it was great to get the kids out into the snow as much as possible. With the frozen lake just around the corner. Close by a few gift shops and restaurants. Our stay was half board with a excellent breakfast and evening meals were good. Evening entertainment the kids loved. Ate at the bar a couple of times for lunch, great food again in a cosy setting. The pool was a real added bonus, nothing like coming back from a tiring day in the cold / snow and getting into the pool for a relaxing swim. Would go back in an instant.