Garden & City Evian - Lugrin

Desafortunadamente, nuestra estancia en Garden & City Lugrin fue terrible. La considero la peor experiencia de viaje (negocios y placer) que he tenido. (1) Bienvenida poco amistosa con el personal de la recepción atrevido, poco acogedor y apresurado (2) Estudio mucho más pequeño que en las fotografías del sitio web (sala de estar/dormitorio y baño) - No comparable (3) Apartamento sucio ( ej., baño) con los problemas más destacados (i) pelo de residentes anteriores en el baño, (ii) moho en la ducha y (iii) moho en el inodoro (4) El equipo de cocina no funciona bien, ej. sartén deformada, vinagre en el hervidor eléctrico y olores sucios del extractor (5) Trato grosero en recepción al notificar al personal las quejas mencionadas anteriormente. Declaración: 'Estamos completos y no podemos hacer nada'. Básicamente, nos dijeron que fuéramos a ayudarnos nosotros mismos y nuestros problemas no eran problema del personal de recepción. Inaceptable. Después de una discusión muy desagradable en la recepción, envié un correo electrónico con mis quejas. Obtuve una reacción rápida y me ofrecieron un descuento (30%). Aceptamos el descuento, sin embargo, lamentablemente después todavía tenía la sensación de que me estaban estafando. El descuento se devolvió bastante tarde, lo que implica que efectivamente lo recibimos de vuelta aproximadamente. 1,5 semana después de nuestra estancia. Me alegré mucho cuando pudimos dejar el alojamiento y no recomendaría alojarse en Garden & City Lugrin a nadie.

The only good thing was the view! The apartment was much smaller than appear in the photos, and not well equipped. You also have to clean it before you leave as they threaten you with fines. If you wish to meet the most obnoxious reception staff on the planet, then this is your place. You have to pay €250 deposit on arrival, (which I don’t have a problem with), but I had to wait 4 days for them to release it after departing, by which time I arrived home. When I rang to enquire about it, the awful woman lied and told me they didn’t have it, even though my bank confirmed they hadn’t released the block they had put on it. It’s extremely overpriced and avoid at all costs

very friendly and respectful staff who will help you with any problem. the receptionist lady is a wonderful person and full of calamity but also a person who greets you with a smile on her face. they were the best days spent in this place and I enjoy both the view and the kindness of the staff

The apartment came from an earlier construction period. Unfortunately, the quality was no longer as appealing, therefore no longer as comfortable. A renovation would be appropriate! The kitchen equipment can also be supplemented! Nevertheless, we enjoyed the holidays, but next time we would clarify exactly which apartment/house we would get.

APPAREMENT MOYEN, QUI MANQUE D AGENCEMENTDECUISINE :pas de grille-pain, ustensiles de cuisson minimalistes, usure importante de la poële, salle de bains inadaptée pour une bonne sécurité (poignée pour enjamber la baignoire). JE NE RECOMMANDERAI PAS CET ORGANISME DE SEJOUR

Nice surroundings. My 1 chamber apartment needed an update: bathroom was out-dated, drain of the bath was working poorly. Toiletroom had a urine smell. The rooms were very noisy. The floor of the neighbours above me was making a cracking sound when they just walked in a normal way on it. Loud and noisy refrigerator (annoying during the night when you have to sleep in the same room) You need a car to see the surroundings. No shops nearby. Swimming pool was very nice. A lot of free parking space. Very nice view over the lake of Leman/Geneva with a very nice sunset.

Very dirty and the pool was not open, even though it was advertised as such in the agency company. The checkin was not smooth, I got no information about the code and there was nobody available even within the checkin times published.

Chambre et salon avec des fenêtres à 1m60 du sol ne ressemblant pas du tout à la description. De plus très vieillotte et minuscule impossible de faire le tour du lit… possibilité de changer de chambre en payant le double de la réservation… a fuir

Piscine trouble avec échelle dangereuse et coupent, nid de guêpes, matelas sale, logement sale, personnels désagréables et menteurs, prix petit déjeuner trop chère pour le peux de choses qu’il y a aliment périmé un seul point positif la vue mais ça ils y sont pour rien donc ça peut que aller ! et bizarrement ça surprime les photos que j’ai mis 🧐