A Palazzo Busdraghi, Residenza d'Epoca

We had a lovely stay at A Palazzo Busdraghi Residenza d’Epoca in Lucca. The location is incredibly central—right on one of the main streets inside the walls, which made it very convenient to explore the city on foot. That said, being on a main road means it can be a bit noisy at times, but that’s to be expected in such a lively, historic area. The building itself is full of character, as you’d expect from an old palazzo, with a few quirks here and there. Still, it’s a comfortable and reliable place to stay, and the charm far outweighs any minor inconveniences. One major highlight was the hospitality. Ingrid and Marta were absolutely wonderful—so helpful and welcoming. They made excellent restaurant recommendations, helped us reserve dinners, taxis, and even arranged outings. Their assistance made our trip much smoother and more enjoyable. Breakfast each morning was a light selection of pastries and included in the stay, which was a nice touch before heading out for the day. There’s also private parking available about 5–10 minutes away by foot, which was convenient for us as we had a car. Overall, A Palazzo Busdraghi is a solid choice if you’re looking for a central base in Lucca with personalized service and local charm!

This hotel was in a perfect location. It was a 30 minute cab journey from Pisa but worth the journey to be in this beautiful city. Amazing restaurants no more than a 10 minute walk. The lady who ran this hotel was friendly and could not do enough for us, we checked in early as our rooms were ready, she advised us on our restaurant reservations, recommending a better one for our Saturday night (which was amazing). Rooms were clean and airy. Our only one issue was the stairs in our room. Both me and my husband slipped down them, we mentioned this and she said she would consider putting a strip on the bottom stair. Breakfast was perfect for our needs. A lovely stay, I would stay here again.

Stayed for a week in this lovely B&B. Situated right in the middle of the classy main shopping street. Fabulous shops. Plenty of pavement cafes and historic places to visit. The hotel is quiet as the street is mainly a pedestrian thoroughfare with just the occasional vehicle. The hotel room was nicely furnished….quite a hard bed, but not uncomfortable. Really clean and cosy. Special mention to Marta and Ingrid who went above and beyond to help and advise on places to eat etc, etc. Two very kind and friendly hosts. Amazing breakfast with huge assortment of pastries, fruit, cereals and savouries. The very few downsides…. 20 steps to get up to reception. No tea/coffee making faculty in room (would’ve been nice after a day sightseeing) No shampoo, just soap dispensers. Watch out for the odd step on the wooden floors, they could do with a warning strip to the edges! No garden area to sit in. Still worth 5stars.

An excellent hotel, very clean, comfortable and close to all of the sights and restaurants in Lucca. Breakfast very good. Marta (the owner) very helpful. This hotel comes highly recommended. Book Buca Di Sant’Antonio if you want a really good meal.

We loved this hotel. Only 8 rooms, so very quiet, and free from street noise although it is on one of Lucca's principle shopping streets and close to restaurants. The room (and bathroom) were spacious and comfortable; furnished and decorated in keeping with the historical period and gracious proportions. The bed was comfortable with crisp white linen. Ingrid and Marta were enthusiastically thoughtful, informative and responsive to every need. The breakfast was typically continental (ham, cheese, fresh fruit, cereal, bread, jam and cake!) with excellent and plentiful coffee. I have some mobility issues but found the 20 steps from the entrance hallway to reception perfectly manageable (with a refreshing blast of cool air from the air conditioning unit on the landing halfway up.) Highly recommended - even in the heat of summer.

Adequately equipped and tastefully decorated rooms carved from an historical palace. Esquisitely professional and warm welcome. Gentle and thoughtful attention to guests. Very comfortable and spacious double bed. Excellent breakfast. In sum: highly recommended (though not for people with severe walking disabilities, since, as well known, a few steep steps are always a "must" in any such beautiful Italian palace).