Aloft Lubbock

Never disappoints, this hotel is modern, sleek, peaceful, quiet and the staff are willing to help you whenever you need. The beds are super soft and I love that you're able to go to YouTube or another app and sign in as you. Makes the place very homey! Will be staying again!

Restroom dirty

The hotel is not maintained. The hallway carpet is stained, the walls are beat up and the room was dirty.

The room was very poorly maintained. The air freshener masking some smell was extremely strong. The walls were chipped scratched and the bathroom doors wouldn’t close all the way. AC was incredibly loud we had to sleep with it off. The room was dirty with trash crumbs and dust all over the floor. Some towels were dirty. Very disappointed in this hotel. Front desk was friendly at late check in but didn’t know if our room was going to be a double bed room so left to go check.

The staff was kind and made sure we were comfortable and taken care of. My wife and I have zero complaints and will be staying there from here on out. The cleanliness of Aloft is 10/10!! Thank you for accommodating us and having us at your hotel.

The hotel is kind of ok. It is not worth $175 a night. Maybe $80. The hotel did not smell clean, just musty. I asked for a quiet room, there were loud kiddos above me and beside me. On morning one, we went down for coffee because there was only enough for two cups in our room. The coffee was, at best, lukewarm, and almost empty. There were several staff members standing around and no one offered to make more and watched as we heated it in the microwave. I stated 4 people to our room, so why 3 towels? And why does this hotel not offer complimentary breakfast? For the price, it should. The shower head was terrible. Only part of it was spraying. I had to fix the toilet in the first few minutes because it was running continuously and no one answered when we called. To put it simply, if I had paid about half of what I paid, I could be ok with all of that. I expect more when I pay more. The lady that checked in was sweet. The young man that checked us out was lacking in enthusiasm and happiness. I walked up to the counter and said “How am I supposed to checkout?” I saw him sitting at the counter over by the “breakfast” are, but he didn’t look or act like an employee. He certainly didn’t greet us or act like he wanted to get up or anything else. I will be staying elsewhere with better service for that price next time.

The staff were extremely friendly and helpful. Beds were comfortable. However, the black walls in the halls look very beaten up. Extension cords on the floor between the bathroom and the room was odd and raise the question as to whether the place is up to code. The barn style rolling bathroom door wouldn’t stay closed. The thick caked on dirt in the corners of the floors shows the age. It can use some deep cleaning and freshening up.

No sound on tv. No help resolving this. There was some strange whining sound coming from some equipment outside the room all night. Door to bathroom didn't close. Wall between bathroom and beds is just done cheap partition with gaps above and below. I would never stay here again.

We asked a few times for the room to be cleaned and clean towels but it never happened Staff were friendly