La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

This hotel is a HUGE mess!!! We arrived on a Sunday evening. I asked the front desk clerk about using the pool. He said the pool closed at 10:00. Fine, then I walked by the pool and there wasn't even any water in it. WTH The room card does not work to open the "secured" doors, so the management has the doors TAPED to stay open at all times. Anyone can get into this hotel and cause havoc. I am attaching a picture. The tape looks like it has been on the door for a long time. Before leaving, I went to use the restroom in my room and there was no door handle inside the bathroom to get out. It was nowhere to be found. I sliced my finger open trying to open the door! We had three rooms. There were cockroaches in the 2 bedrooms on the 2nd floor. One of the rooms also had a leaking toilet. Not one ice machine works. The filter on the ice machine on the second floor hasn't been changed since 2017. Only 1 elevator works, so we had to use the stairs. A hotel worker was standing in the middle of the breakfast kitchen eating piles of food as people tried to get around him. After getting locked in the bathroom, I went to the front desk and asked for a manager. I was told that the manager will not be back until Tuesday. The manager, Debbie Valderaz finally called me and had no concern in regard to any of the issues! She didn't care that I was locked in the restroom for 10 minutes with my finger bleeding. She didn't care about lack of security. My huge concern for YOU reading this, is the doors to the building are TAPED open and anyone can come into the building. Huge security issue.

We had a great time! The hotel is a great location so easy to get to everything in town. So clean and the rooms had plenty of space. Highly recommend. Staff was super friendly and accommodating. I even utilised the fitness center a couple of times. Clean and plenty of options of equipment.

The staff were friendly and helpful. This hotel was perfect for an overnight stay. Easy to get to from the hwy. Affordable stay with a complimentary breakfast is alway a plus. I was traveling solo and felt very comfortable and safe. Close to gas station as well.

The sales department helped me find the right set of rooms for a quick trip through Lubbock, including a meeting room for a fast set of business. Expect attention to detail and care about your stay and needs. The rooms were clean and the meeting room was perfect for what we needed.

We had an amazing stay. The place was clean and the service was amazing to say the least. We arrived and were greated with a smile and a welcoming atmosphere. The sales department was easy to work with when booking our stay. We will definitely be staying there again.

The receptionist made checking in super easy and she was very friendly. She then gave us clear instructions on how to get to our room which was so nice! I was impressed on how clean the room was. Once our family was there settled in we called the receptionist and asked for recommendations on restaurants. The receptionist along with another employee gave us some recommendations. We decided on a local restaurant and enjoyed our dinner. We definitely felt extremely welcomed and will be back soon! This was the best experience I have had in a very long time!

The room was very clean. The staff were very attentive and offered help with anything we needed. All questions we had were answered quickly and we felt very at home here. The room was very cozy and the sheets and blankets felt just right. I would love to stay here again.

We had a great stay, check in was super easy with the amazing staff. When we got to our room it was very clean and well maintained. We wanted some recommendations on food and the front desk had many places to tell us about! My husband and I would definitely stay again!