Pullman Luang Prabang

Las instalaciones son buenas. La ubicación no está en el centro, pero está bien si prefieres un momento tranquilo y relajante. El servicio definitivamente necesita mejorar, ya que hay escasez de personal en todos los sentidos. Nadie sirve bebidas en la piscina, no hay aceite de oliva virgen extra en un hotel de 5 estrellas, no hay sal ni pimienta en todas las mesas, etc. También es un poco difícil conseguir un taxi en este hotel.

Toto is very very helpful. The hotel is situated vwry beautiful.

Very very nice hotel, very nice staff and very beautiful country

Very well sized room, fully equipped with everything you need for a relaxing stay, lighting could be improved, room still a little dark. Some switches has seen better days, switching on / off lights can be confusing, need to try a couple of times to get the right one. Service is good overall, checkout was not as smooth as expected, took a while and printer was not working, couldnt get my invoice printed.

I had a great experience overall. The service was friendly and professional, and the staff were always willing to help. The facilities were clean, well-maintained, and comfortable. I really enjoyed the food as well — good quality and tasty with plenty of options. I would definitely recommend this place and would happily come back again.

Fantastic hotel. The rooms are clean and the hotel grounds are very beautiful centred around rice terraces. The only downside is that the hotel is a bit far from the town centre - though there is a shuttle service provided which makes up for it.

Excellent hotel. Great venue. Fresh produce from the farms and their own fresh juices a highlight along with the pool set amongst rice fields

The TV didn’t work. When we asked about getting it fixed, we were told it couldn’t be fixed because it’s a problem specific to Laos, and anyway, ‘no one watches TV here.’ We later got an internet TV box, but that didn’t work either. The bathroom sometimes has a slight sewage smell at night—possibly because the room hasn’t been used for a while. The restaurant food is quite good and reasonably priced, though the service could be improved. Both times we ate there, they got our order wrong.

Staff are overeffusively warm and attentive. They treated our daughter like a long-lost friend. It's a comfortable and luxurious resort making for a memorable stay. Breakfast is also top notch.