Quality Inn Louisville - Boulder

We were off to a rocky start with check-in. It was 2:45 pm and no one was at the front desk. We waited in the lobby for 15 minutes until finally a young man came downstairs and checked us in with no acknowledgment or apology for the wait. Our room was also disappointing. The vent on the air conditioner looked filthy, and every time we turned it on we both started to get congested and sneeze...not sure if it was dust or mold. All the lampshades were dirty and dented, and overall the room felt tired and beat up. Also, there were signs warning guests about car break-ins in the parking lot. We noticed a work truck with a welder on it parked both nights immediately in front of the entrance doors...I assume that they were concerned about getting their welder stolen. On the upside, the price was reasonable for Boulder and the continental breakfast had alot of hot and cold food choices. Most of the staff (check-in guy excluded) seemed to be doing the best they could in terms of cleaning and service, but they don't have alot to work with. In sum, this stay was below expectations. They are remodeling part of the first floor, so there is effort being made to upgrade the hotel, but they really need to stop renting rooms until this work is done.

Jason Apodaca-Quinn is the most unprofessional disgusting general manager I have ever seen. He literally got in my 13 year old daughter face when she opened the room door. To top it off, he tried to cuss me out like I was going to stand there and listen to his disgusting mouth. One of the employees had her little children there and he was speaking so gross in front of them. Rory and Seth are amazing and also the lady that does the breakfast is super sweet and makes great biscuits and gravy. This place has no chance being successful with a manger like that. What a shame! The Best Western inn a half a mile away is amazing. They have great staff and very nice rooms. Stay away from this place and their management at all costs. Or do yourself a favor and rea

Dirty & stained & hairy sheets and pillowcases. Room reeked of Fabreeze. Halls reeked of crotch rot and decay. Breakfast did not have any fruit. Employees were having loud & profane conversations about personal problems in the office - but we could all hear them throughout the breakfast area. Wish we had stayed somewhere else.

I booked a room for family weekend at Boulder. Before arriving, i received a call informing me they overbooked and was forced to accept a smaller room with only one bed. The room we keyed into had a horrendous smell of mold and cigarettes. We of coursed asked for another room. Our “new” room didn’t smell but was absolutely gross. The sheets were stained, the rugs was completely soiled, the closet door was broken, toilet soiled,shower curtain and bathroom floor was filthy. The room didn’t look like it was updated since the 80’s. And to add to the overall experience, no housekeeping unless you stay over 3 days. No one told us this when we checked in so we put our miniature towels we’re on the floor. I would NEVER recommend this hotel to anyone! A horrible experience

Had reservations for 3 nights. To start off, when checking in I was told we are on the second floor. When I asked where the elevator was, she laughed. Said no elevator, you'll have to carry your bags up. Fine, we can manage. After visiting people, the next day, returned to our room before dinner only to find we had no maid service. Went down to front desk only to be told rudely that they only do maid service every 3 days. I asked him to show me that on my conformation or receipt, he stammers and said he couldn't find it. So back up the stairs. Coming back from dinner couldn't get into our room. So back down the stairs to the front desk. The girl just laughed and said they dated our key wrong. Okay back up the stairs. Next day getting back to the room still no maid service. Now no clean towels or face cloths. Kleenex has run out, and so has coffee for the in-room pot. So, I go back down the stairs and ask at the desk for some coffee. She looks and says they are out. But will give me tea packets. Our last morning breakfast before checking out, coffee pots out of coffee. The person tending the breakfast room when asked if we can get coffee, proclaimed he's very busy and will get some as soon as he has time. Maybe 10 people standing around with empty cups. And I should say the trail of breakfast cereal up the stairs and down the hallway, stayed there all 3 days. Service like this I would expect from a lower-class hotel. But not from Quality Inn. Especially for $140,00 a night. GO ELSWHERE IF YOU CAN!!!!!

We stayed for one night while moving family. Had to change rooms because the fan on the AC was really loud. They did accommodate this request. Room was good size and clean. No elevator in the hotel. Honestly, wasn't sure what to expect when checking in as the carpets in the lobby, stairs and common areas really needs cleaning/changing. But, the rooms were in much better condition. Good choices for a quick continental breakfast the next day.