Sonder the Craftsman

Increíble lugar, justo en el centro de Los Ángeles. ¡Vale la pena!

Esta es mi peor experiencia. Me cobraron una tarifa de 250 dólares de mi cuenta, aparentemente, dijeron que tendrían esos 250 dólares en espera antes de que me puedan dar los detalles del check-in para registrarme en la habitación y que me lo reembolsen a mi cuenta después de 3 a 5 días hábiles después del check-out. Vi que me sacaron los 250 dólares de mi cuenta en el momento en que di la autorización para que me los sacaran, para que me pudieran dar los detalles de mi check-in, pero nunca me devolvieron el dinero. He esperado aproximadamente 2 semanas, pero aún no he recuperado mis 250 dólares. Dijeron que el dinero había sido reembolsado a mi cuenta y que debería hablar con mi banco. Hablé con mi banco durante más de una hora, varias veces, pero dijeron que no vieron la transacción ni que mi dinero fuera reembolsado ni liberado. Hablé con el servicio de atención al cliente de Sonder varias veces, pero me hicieron ir y venir sin ninguna solución ni me devolvieron el dinero. Esta es la peor experiencia que he tenido en cuanto a alojamiento. Nunca volveré a alojarme en un lugar así y espero que se ahoguen con el dinero que tanto me ha costado ganar.

Pretty good service. The room is very comfortable provided with many convenient facilities.

Very clean and minimalist-aesthetic! Total of 6 people staying together (2 rooms cuz they didnt really wna sleep on the sofa) and its big enough to accommodate 👍🏻 only downside is its in a quite dangerous neighbourhood (saw someone getting pointed at with a gun)

Amazingly comfortable and beautiful. The room was one of the best I had ever been; very spacious, clean, and modern. The hotel seemed to be pretty new; inside the building (the lobby) was beautiful as well. The front desk manager was kind and helpful; we asked to keep our luggage for about 2 hours before check-in and everything went smoothly. The Sonder app was convienient to use and the 24-hour chat service was very well-supported and friendly. The app showed all the information I needed in order to access my room and enter the hotel (+ wifi info). I messaged them a couple days before checkin to ask about the sofabed, and they were very responsive. I also asked for extra sheets & duvet while I was staying, and they came within 20 minutes with everything I needed. (However, the duvet cover came separated with the comforter so I had to put them together myself.) AC, kitchen, bathroom, everything worked well. Yes, DTLA is loud with sirens at night, but I think that's just the location. I didn't bring a car, but parking in the area is very expensive. The hotel does not have its own parking lot.

very decent room and self check in service is smooth