Longsheng Yunman field View Inn

This place is a joke. From day 1, it has been pure disappointment. We've arranged a hotel transfer, they were supposed to pick us up once we've let them know, through WeChat, that we have arrived at Erlong Bridge Bus stop (50¥). We've contacted them and tried to call them several times while waiting under burning sun for 45 minutes. No answer. We needed to contact and ask our previous hotel from Yangshuo to call them so they finally replied and sent a driver. Then, a guy was at the hotel. Didn't help carrying luggage while we were walking up the many stairs with heavy backpacks and struggling. He wasn't speaking English, didn't present himself. No idea who he was but clearly not a receptionist. He asked us to wait and then, after a while, gave us a keycard to a room, which we had to find by ourselves. When we entered the room, we noticed this was not at all what we've booked. We went back downstairs and explained it. He asked us to wait some more and went away. A cleaning lady appeared and shown us another room. Which hasn't been clean yet and still not the right type. So she brought us to another one, it was still not the one we've booked but looked like an upgrade. Not sure if it was voluntary or not, as the communication was terrible. We stayed 2 nights in the Panorama Suite (Terrace) but the disaster didn't end there. The room seemed not to be ready for guests (dead bugs, spider webs, dust, green mold and hairs in the toilet). The view on the rice terrace was great though and the potential for the establishment is definitely there but the poor service makes the experience terrible. What could have been a romantic getaway ended up being a nightmare. The owners have no clues what they are doing, nor what hospitality is. The nice cleaning lady was doing her best to be helpful and to provide what was missing in the room (no bath foam gel, then the bathtub was broken, hot water takes forever to come..). Might be due to the remoted location but then, don't build a hotel with bathtub in the room, if you aren't able to commit to it. The place was totally empty so it's not like they were busy. However, there was no one around to answer our questions or explained if the bar or restaurant was open for example. The least you can do is to have some writing information in English to let guests know about breakfast options, touristic tips about the Longji Terrace Scenic area, bus transfer and basic welcoming info. Same for how to use TV, A/C remote control or even the smart toilets system (which was blocked and didn't function properly). Don't pretend to be a fancy luxury hotel by using fake Photoshopped pictures if many things in the room aren't working and you don't have any care for international guests. We've contacted their WeChat account several times to ask some help, no one replied in two days. Then we finally bumped into a woman and tried to tell her this was not okay, and we were very disappointed. She was laughing to our faces and went away. Way too expensive. Obviously, don't recommend.

Extraordinaire suite dans une belle auberge en bois avec une vue imprenable sur le spot des 9 Dragons et 5 Tigres. Excellente literie et très belle salle de bain, salon spacieux avec un excellent thé à disposition. Le restaurant sert une cuisine chinoise simple et goûteuse avec des produits locaux. Nous avons particulièrement aimé les escargots en sauce. Le propriétaire et les dames de service sont très dévoués au client. Nous suggérons de fournir des peignoirs dans la chambre pour sortir de la salle de bain qui est face aux fenêtres. Un menu petit déjeuner plus complet serait aussi parfait. Merci pour votre accueil, nous espérons revenir à une autre saison pour découvrir les rizières avec d’autres couleurs.

四月底去的的，老闆人很好，給我們升級了房間，環境很好，衞生乾淨。拉開窗簾就能看見美景，酒店樓下能預訂飯菜。

環境還行，衞生不行，床單還是頭一晚別人睡的沒換，床上全部是頭髮和零食碎渣，老闆也不願意重新更換床單，很無語，床單全是臟的，黑點點佈滿整個床單，地也是臟的，哎，很後悔，希望大家別踩坑，以後不會再入住這家。

房間很乾凈，走出陽台前面就是梯田，非常棒！