Coastal Inn and Suites

Friendly, helpful staff; super clean rooms; comfortable bed; room has everything you will need; terrific downtown location- you can literally walk to the entire main area including the beach from the hotel. No complaints at all. Would stay here again!

We have stayed in many different rooms in this Inn as we visit Long Beach often. Extra clean, comphy beds and pillows, very spacious rooms great attention to every detail. The king one bedroom is our home away from home. Office staff very helpful and friendly.

We stayed for almost a week. Our room was like a small apartment with a stove and a full-size fridge. The beds are comfortable. The pillows are nice, but I had brought my own. I never did find a luggage rack, but I made it work. They do have a decent wi-fi. The room was clean. The staff brought us an extra fan and extra towels. Everyone was friendly. The property is quite impressive, not far off the beach. Most of the time, we could park our rental car right out front of our room. We can't wait for our next trip.

They said …either pay another $243 or get out. This is at 10pm after checking in at 3:45pm, visiting friends, and returning to Coastal I&S for the evening. I booked the room on 8-18-2022 for Sat 9-3 after calling 15 hotels in Long Beach & Astoria over two days through 360-940-0490 which is a Frank Hotels property Inn At The Sea. When we couldn’t get back in our room at 9:30 pm I called the front desk which is two blocks away from the C I&S property. They said I booked 9-2 not 9-3 through *******. That we have to pay another $243 or leave. We went to the front desk. They continued to lie to us. I had to walk away I was so angry. Merri paid them the second $243. We stayed the night having paid twice for possible fraud? I know how to place a day of the week with its corresponding day of the month. Coastal I & S does not, and they materially misrepresent. Why do they do that? Is it intentional? A scam? How often do they do it? No regulation/statute enforcement? I called my bank. They’re investigating while they have given me back $243. We’ve had bad experiences through third party booking. That’s why I only book airfare through Kayak, nothing else.

Be warned! If only I could give a zero star rating on this company, I would! Imagine walking into your assigned unit to find someone else’s belongings all over the place. We waited over a half hour outside for someone to come and assess the situation. The gentleman on duty told me he reset the lock code on the door after the last guests and stated he had no idea someone was in there. I should have seen the red flags when that same gentleman checked me in at the front desk without asking to see any identification or credit card. The front desk offered no solution and when we asked to use the restroom (after a long drive), stated we had to use the city/public restroom down the block. Feeling unsafe, and very skeptical about the the claims of the room being cleaned before our arrival, we asked for a refund which was given along with a half assed apology. So, on a holiday weekend, in a coastal town, we had no place to stay. Ended up driving an hour away to stay somewhere else.

We wanted an inexpensive place to stay while visiting relatives and this was it. Quiet. It was very small. Check in was by phone. We weren't told and didn't realize at first that when we left the room we needed to push the lock button on the code lock panel (I don't really know what it's called) so apparently our room was unlocked for hours. Lots to do in the area. Motel is not exciting but was adequate for our need.