Usuario invitado
21 de agosto de 2024
We went for our yearly anniversary/husband's birthday trip to Chautauqua Resort. The pictures looked nice and it was available in the time frame we wanted. My husband said "It's a bit pricey" but the pictures deemed it worth it. We were there Aug 11, 2024 - Aug 14, 2024. I read the reviews previous to going and they all seemed pretty positive except for one. And hers is gonna sound a lot like mine. I don't know where the photos of this place came from online. That room didn't look like mine. Nice wood laminate floors, well lit room, beautifully framed pictures, writing desk, one picture has carpet are things that were not included in our $500+ stay. We got super creaky floors, any time we walked, creeeeak, some sorta noise came out of the floor. We were lucky too to get it overtop our heads. Anytime someone moved upstairs, we heard it. Dents or spots on the walls, old laminate on the floors, it was like a scene from the money pit. Everything was OLD and worn. The bathroom tub had stains, the bathroom door had paint chipping away at the bottom, there was no phone in the room either. Which seems like nothing, but really, maybe it wasn't there to slow us down from calling or telling someone this is NOT WORTH $500. I went and explained to the front desk that the room we got, was not what we ordered. She told me that I already got a discount from ******* and she couldn't give me one. That's not why I'm telling her. I'm telling her because our room is a sh*t hole. I would never pay money for that. We won't either be coming back. She said that our room had been recently renovated and she kept saying it over and over like it was going to magically make our room look like the pictures online and then she said the second and third floors look like the pictures. Uh....what in the actual f---? So, if you don't care that it's a risk getting a room that looks like their advertised pictures, that your hotel room door looks like it isn't shut because you can see light through it, that you won't have a phone to call and say WHAT THE HECK about your room, then go ahead, book your stay. The nicest people at the front desk were there at arrival and when we left. Two older looking ladies who, if I'd had patience to explain why we won't ever come back, probably would have listened unlike the girl who didn't know what she was talking about. We did get a call about my negative review on the way home from staying there and then didn't hear back. Someone was going to check the room we were staying in ...but what you'll find in room 137 (if memory serves) is that THAT room, looks nothing like their pictures. And no, it has NOT been renovated for a while.
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