Fraser Place Canary Wharf

Nice area to stay in and and an affordable serviced apartment to enjoy it.

Clean and good service, like

智能電視未能上網，反映後沒有跟進。

A really unsatisfactory experience and customer service follow up even poorer. I was disappointed to find in the room: - Discarded bottles on the floor on arrival indicating no one had check it had been cleaned to a satisfactory standard. - There was a broken dishwasher in the kitchen area. This meant when eating we had to do washing up, but there's no tea towels included. - Two light fittings were not working in the bathroom. - The hairdryer caught fire (which we did report to reception and they replaced with a very weak travel hairdryer) but the very fact it caught fire and melted the wire indicates it hadn't been checked. - The iPod dock in the living room didn’t work at all. There were also no instructions. - Dirty utensils in the rotating rack. - Clock battery had gone in the living room area. - There was also a persistent beep from a fire switch in the hall. Overall outdated and poorly maintained. Simply not worth the money. I have asked for compensation for our stay but received a standardised feedback form before anyone had addressed my complaint. I wouldn’t stay here.

Check-in was pleasant and jovial but was given a room that didn’t match the description when booked. When I queried this, the attitude immediately changed and I was met with a “that’s what came through” - ‘computer says no’ demeanour. Even in the face of me showing my booking on screen on my mobile, there was no movement and the advice was “take it up with your travel booker”. I said I’d put in a complaint and was told “ok sir, thank you”. Still in the wrong room as I type………….. Having stayed here numerous times when visiting Canary Wharf (my accommodation of choice, in fact). I won’t be returning and will book with Marriott in future.