Sonder Sloane Square Apartments Chelsea

Comfortable Stay, Spacious Apartment Our family of four recently stayed at Sonder Sloane Square for 7 nights, and overall, we had a great experience. We booked a 2-bedroom hall apartment, which was spacious enough for all of us. The kitchen was well stocked, and the linen and towels were clean. We appreciated having a washing machine with a dryer, which was very convenient for our extended stay. However, there were a few challenges we faced during our stay: No Air Conditioning: Given that summers in July can be quite warm in London, air conditioning is absolutely necessary. Unfortunately, the apartment lacked this essential amenity, making it a bit uncomfortable during the hotter days. Limited Cleaning Service: We understand that it's a limited-service apartment, but at least one free cleaning service during our stay would have been appreciated. They did provide additional towels upon request, which was helpful. Strict Check-Out Policy: The check-out process was quite strict. We requested an extra hour but were denied without an additional charge. Finding the Apartment: After our London taxi dropped us off near the apartment building, it took us quite some time to locate the apartment (the night we arrived). Better signage would have been helpful. Trash Disposal: They suggested we dispose of trash next door, but the door did not open. Although there was no one on-site, the Sonder app support team was quick to respond and assist us. On the positive side, we loved the location. Sloane Square is a great area with easy access to the underground, making it convenient to explore London. Despite the challenges, we enjoyed our stay and appreciated the comfort and amenities provided. Overall, if Sonder addresses the issues mentioned, it would enhance the guest experience significantly. We would recommend this place, especially for its location and spacious accommodations.

Stayed in a Sonder apartment in London Sloan Square in June 2022 with my family of 4. It was a disaster of an experience -- there are major issues with the apartment (e.g., broken elevator, no wifi) and the apartment is dirty and neglected -- we found bed linens stored next to the facility garbage (see pics). The response time from the host is just a few hours but any action to rectify an issue (including bed linens) took 72 hours, despite continued promises that things will or had been rectified. Avoid this place. Here are some of the issues: - broken elevator throughout our stay (we were on the 3rd floor with 2 small children) - wifi did not work throughout stay - it took 72 hours to get linens for the beds - crib in the apartment was broken when we arrived (took 72 hours to rectify with a new crib) - bed linens were stored right next to the garbage bins and on top of paint cans (see photos) - dirty couch and living room carpet (see photos)