Hub by Premier Inn London King's Cross Hotel

Me alojé allí por 5 noches. No estaba muy contento ya que me dieron la habitación "discapacitados/accesible" a pesar de ser un viajero solo. El baño y todas sus instalaciones estaban destinados a personas discapacitadas o en silla de ruedas. Cuando me acerqué a la recepcionista para pedir un cambio de habitación, me dijo que no podía ayudarme porque estaban completamente ocupadas. Sin embargo, no lo encontré aceptable dado que la reserva y el pago completo se realizaron hace meses. No se hizo ningún esfuerzo para garantizar que hubiera una habitación libre a la que pudiera cambiar durante mis 5 noches allí. El servicio de habitaciones solo se realiza si usted lo solicita. Las opciones para cenar en la planta baja también son muy limitadas. Está bastante cerca de la estación de King's Cross y solo lo recomendaría debido a la ubicación. El servicio necesita mejorar.

I am a tourist from Shanghai China. I am writing to express my disappointment with the service I received during my recent stay at your hotel. We booked a two-night stay through Ctrip that included breakfast, but when we arrived, the staff could not find our names on the list. They insisted that we had to pay an extra £8 per person for breakfast. We showed them the confirmation email from your hotel in Chinese, but the staff member claimed he couldn't understand it. When we presented the English version, he complained that the text was too small for him to read. This lack of patience and professionalism was very frustrating. Furthermore, when we went to pick up our luggage this afternoon, the staff member there was not polite enough. We thanked him for his help, but he didn’t respond at all. In a big city like London, I believe everyone should maintain a high standard of courtesy and professionalism. Hotel staff should represent the image of the hotel, and unfortunately, this experience did not reflect well on your establishment. Due to this poor service, I regret to say that I will not be returning to your hotel, nor will I recommend it to my friends. I hope you will take this feedback seriously and work on improving your customer service.

the room was clean and location is really close to King’s cross underground station.