Paddington Apartments

Please note - I did not stay at this apartment but the experience I had with them was horrendous - I have never had such poor communication or customer service in my life! To summarise we had booked a 3 bedroom apartment for 4 adults. The confirmation of where to pick up the keys came through less than an hour before we arrived (at 4pm not 1pm as we were originally advised) Upon collecting the keys and entering the apartment we found this to be a 1 bedroom apartment. We could not get through to the person / company we had booked through – texts and calls were unanswered ( I did reach the facilities manager however who was on holiday abroad and was still more contactable than the person managing our booking) When we were finally contacted we were told the room was unavailable 3 days prior to our stay – Bedbugs were found! We had been moved into alternative accommodation. Not only was this not communicated to us in ANY way but we were also moved from a 3 bedroom apartment for 4 people to a one bedroom apartment with 1 double bed! How anyone could think this was a suitable substitution is beyond me. I am still at a loss as to why this was not communicated to me! By this time we had 1 hour to get ready for a black tie event in London and had no further time to waste. We had no choice but to check into a local hotel Once at the hotel we had newly booked I was contacted with another “alternative” – not only was this too late for consideration (and we had no faith in booking again) but it was also again unstable – a 2 bedroom apartment and almost 30 minutes from the original location. In addition when searching for last minute accommodation in London the 3 bedroom apartment was still showing as available! It is obviously used to fish for customers and I would question whether the 3 bedroom apartment actually exists! Whilst we have been refunded for the amount we had paid I am beyond disappointed at the communication and how we were treated and I am looking for compensation for the additional accommodation in London we had to source

See below for another person who was also out of pocket by the management here same issue Contracted covid the day before tried to message ********** who told me to send proof to hotel I did and still no refund authorised by the management. I see they have sold out of rooms so my room was booked so they haven’t lost out so why keep my £140! Not treated like a human and being sick and two days of constant back and forth absolute nightmare book travel lodge who at least move the date if you prove your genuinely ill !

We stayed at Paddington Apartments for a week in January 2023 and had a relatively enjoyable experience. Albeit being dated, the room was big and cosy, with appliances that were useful for us, including a kitchenette, microwave and stove. The location was great and very accessible from the Queen Elizabeth line, as well as Saintsbury and M&S. We would advice you to ensure everything is settled on your phone to make sure that the check-in process is smoother as it is a fully automated check-in. Special shout out to Michael, who was very warm and helpful. We appreciated his help! We would stay here again the next time we’re in London.

First the positives: well located: few mins walk from Paddington station, near lots of shops/ eateries, but so are hundreds of mid range hotels. Room was good size, check in whilst seeming complicated from the numerous emails from the company was pretty straightforward. Fully equipped kitchen, fridge, ironing gear etc. Free Wi-Fi Down sides: room must have been serviced prior to our arrival: clean towels and bedding etc but the waste bin hadn’t been emptied. TV had terrestrial channels but all of them were poor reception and not possible to watch anything. The bed was just awful. A double bed by definition but little space for two. Am so mattress was so soft that you kept rolling into each other or off the bed. Bed base was low so difficult to get up if your knees are a bit crock. My conclusion: all I really wish for is a clean room with a comfy bed. So long as I get a decent nights sleep I’m pretty cool with what my midrange or budget accommodation has to offer. I’ve stayed in several apartments before and this one was not as good as the others. For a couple on a weekend break I’d advise getting a budget hotel. Perhaps you’ll pay a little more but in the long run it will be worth it. If however you are here for longer and on a budget, the ability to self cater and save money by not eating out all the time, it might be worth it. So, if you are here longer, you would have time to iron out the problems: tv etc

Pro: Location: - Central city apartment next to Kensington Gardens and Paddington train station - Small kitchen with supply kitchen items - For London it's acceptable priced - Airco is adequate Con: You need to pick up keys 20 mins walk from the apartment so be sure to check the key pick up address. Beds are a bit hard The view: we were in the basement floor

We had real issues when we stayed here the Fire Alarms kept being triggered and non one came to assist this went on from 2am and another guest trued his very best to help we ended up with firemen in our apartment at 3am and hence got very little sleep.I wrote to them with my concerns about our stay and was told remove the bad review or we will keep the complaint closed, really is that what customer relations is about these days ? Disgraceful.Avoid staying here.