1 Craven Hill Gardens

Lovely clean hotel and close to Paddington station. Real friendly staff 5/5 would definitely recommend and come back. Mark Bristol

Booking had the wrong date, I immediately called, emailed, messaged via different methods. Radio silence. Completely ignored me and took 100% payment. Zero customer service or communication. Hotel looks nice- shame we never got to see it

Spacious accommodation in a great location. Friendly receptionist, well kept rooms, quiet location, central to most things one wants to access in London. The mattress is comfortable, the shower is reasonable size, and I appreciate the fact that the windows opened allowing access to fresh air unlike in most modern hotels. My only minor quibble is that the pillows are not comfortable, but for the fraction of the price of the Hilton—this is something I am willing to live with. I would definitely stay here again.

Dutch __________________ Ik raad niet aan om te boeken bij 1 Graven Hill Gardens. Zij eisen een kopie te maken van je paspoort zonder afscherming van het BSN-nummer (Nederland), pasfoto en met het woord kopie geschreven over de kopie. In Nederland en EER landen is dit wettelijk verboden (Bron: Nederlandse overheid, Autoriteit Persoonsgegevens, ANWB). Dit is zeer fraudegevoelig. Tevens eisen zij ook om drie maanden de kopie te bewaren, volgens de lokale politie mag dit niet. Ook staat nergens vermeld dat zij dit zullen doen, niet in de accomodatievoorwaarden, het chatbericht, de website of bij belangrijke informatie. Daarnaast is medewerker Melissa ook zeer onvriendelijk. Daarnaast zijn er in Londen zat hotels waar ze alleen vragen om je paspoort te zien en geen kopie te maken. English —————————————————- I do not recommend booking at 1 Graven Hill Gardens. They require to make a copy of your passport without shielding the BSN number (Netherlands), passport photo and with the word copy written over the copy. In the Netherlands and EEA countries, this is prohibited by law (Source: Dutch government, Personal Data Authority, ANWB). This is very susceptible to fraud. Also, they also require to keep the copy for three months, according to the local police this is not allowed. It is also nowhere stated that they will do this, not in the accommodation conditions, the chat message, website or with important information. In addition, employee Melissa is also very unfriendly. In addition, there are plenty of hotels in London where they only ask to see your passport and not make a copy.