Usuario invitado
3 de marzo de 2025
We are loyal members of Mandarin Oriental and always choose to stay at their properties worldwide. In July 2024, we had an exceptional stay at Mandarin Oriental Knightsbridge, as well as at other Mandarin Oriental locations globally. However, our experience at Mandarin Oriental Mayfair was disappointing and did not meet the brand’s usual high standards. We stayed in the 3-bedroom apartment for 4 nights as a family. While the location is excellent and the reception staff were polite and welcoming, our stay was overshadowed by multiple issues that were never properly addressed. Pros: ✅ Great location – close to Mayfair’s shops and restaurants ✅ Lovely and polite reception staff – very professional and welcoming Cons: ❌ Master bedroom bathroom was freezing – despite complaining from day one until the last day, the issue was never fixed ❌ Sewage smell in the apartment, corridor, and even the elevator – very unpleasant ❌ Underfloor heating & towel racks didn’t work – maintenance came several times but could not resolve the problem ❌ Lack of effective service recovery – issues persisted throughout our stay despite multiple complaints ❌ Construction noise in the morning – quite disruptive and not what we expected from a luxury hotel Unfortunately, this was not a pleasant stay, and I don’t think we will return to this property. We visit London frequently, and while we love Mandarin Oriental hotels, this particular location does not live up to the brand’s reputation.
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