The Eaton Townhouse

If I could do it again I would avoid this place.

Mi pareja y yo nos alojamos en este hotel por 2 noches. En primer lugar, nada en la reserva que hice originalmente indicaba que era un hotel hermano de otro que estaba a 5 minutos, que es donde debía registrarse y recoger la llave de la habitación. La habitación del hotel era bastante bonita, pero era una habitación de hotel estándar. Bonito televisor, pero nuestro control remoto no funcionaba, ni siquiera tenía respaldo para las baterías, solo un poco de cinta adhesiva. Salimos a cenar esa noche y cuando regresamos, la puerta de nuestra habitación no se abría, sin importar cuánto presionamos la tarjeta de acceso. Llamé a recepción y ella nos hizo uno nuevo, por lo que tuvimos que caminar hasta el otro hotel para recogerlo. Regresamos a nuestra habitación y aún así, la tarjeta de acceso no abría la puerta. Llamé de nuevo y la señora vino a nuestra habitación y llegó a la conclusión de que el problema era la puerta en sí y que enviaría a alguien a la mañana siguiente para arreglarla. Mi pareja y yo estábamos bastante molestos porque no podíamos volver a salir esa noche y estábamos atrapados en la habitación. No nos ofrecieron cambio de habitación ni nada por el estilo. ¿Al día siguiente alguien finalmente viene por la tarde a “arreglar la puerta”, pero en lugar de eso ella entró y arregló la caja fuerte? Me alegro de que todavía estuviéramos en la habitación para ver esto, de lo contrario hubiéramos regresado tarde en la noche del concierto de "The Weeknd" y la puerta no se habría abierto nuevamente. Una vez más llamé a recepción y les conté lo sucedido, dijeron que la enviarían de nuevo. En ese momento eran alrededor de las 13:30 y no había señales de nadie. Terminamos yendo porque no queríamos desperdiciar más nuestro día. Llamé a recepción más tarde esa misma tarde y luego confirmaron que la puerta había sido reparada. Cuando hicimos el check out al día siguiente, les dije a los dos hombres de la recepción que no estaba contento ni impresionado con esto, y que ninguno tenía mucho que decir, solo "lo siento". Por el precio de casi £ 350 que pagamos, siento que nos estafaron por completo y no nos ofrecieron ninguna compensación. No recomendaría este lugar.

Avoid this place!! It is terrible, I booked this place for my wife and I for 2 nights 10th & 11th November 2023 , on arrival we had to go to the Beverly hotel to pick up our keys for the Eaton House ( yeah ok) not!! The Eaton House is a 10 minutes walk from the Beverly which is fine, but, we were given a room on the lower ground floor, it was basically an ensuite bedroom with a view from the window onto a brick wall, there was no wardrobe, the toilet door hit the bed when you opened it, the paint was peeling off the wall and it was tiny. So after a complaint we were moved up to the Beverly hotel into a Luxury room? Which was basically just the same but it was upstairs and had a wardrobe, I had booked this ( S-Hole ) for my wife's birthday, my god I felt so bad, what a way to celebrate a birthday. Do not go here it is very expensive for a bedroom with or without a wardrobe!!

For a central London base this is good value for money but expect a small room with no wardrobes and a tiny shower room. We stayed for two nights and our room wasn’t cleaned during our stay which was disappointing. We were also on the top floor so had to climb quite a lot of very small and narrow stairs. There are no lifts so this isn’t ideal if you have accessibility issues. Small things like water glasses and somewhere to put your clothes would have made a difference.

In my title the reason why I say “surprisingly good”, is because I’ve stayed in numerous London hotels that were of a similar price and they were absolutely terrible. So it was lovely to walk into my room and for it to be modern, very clean, and very comfortable. Small, but so are many hotel rooms & I’ve definitely stayed in a lot smaller. Yes it is somewhat basic, but you get what you pay for, and in this price bracket this is the best I’ve found (and I stay in London almost every month at least once). I was initially put off by the fact that there is no reception at this hotel and you have to check in at the sister hotel - The Beverley Hotel just around the corner. I’m glad I wasn’t put off by this because it’s not too much of an issue as both hotels are very close to each other (roughly just a three minute walk). The Eaton Townhouse appears to just have eight rooms, so it makes sense that it’s not manned 24/7 with a reception. I get it and I wouldn’t pay for reception staff either if I had another larger hotel just around the corner. For me, the location is always very important. This hotel is just behind Victoria Station, so it’s extremely convenient for rail, tube/underground, buses, & taxis. I find it particularly useful when flying in to Gatwick and getting the train to Victoria. I can then just walk around the corner to off load my bags (even if it’s too early to check in you can still leave your bags at The Beverley Hotel. I arrived very early, many hours earlier than the normal check-in time, & I was still able to go to my room without any delay). All in all, for the price, you would find it very hard to find a better option. I will definitely stay here again.