Hotel Grand Visava Lonavala

Very good staff i.e. front office, house keeping team, security personnel and restaurant staff... Good place to stay for family. It is very safe and hygienic...

Room Service is bad, Everyone is blaming each other. Internet is not working properly, Very Low Speed in Room, In room there is smoke bad smell of previous guest

Stay was superb ⭐️⭐️⭐️⭐️⭐️ But if Much Guest are not in Hotel so they dint Give proper Lunch or Dinner They have to give Buffet if we select Food in Booking No heater in swimpool water very cold Kids can Enjoy properly

Nice place to be, Rooms are clean n neat. Staff is also supportive. Walking distance from main market.

Located is superb but Room views are disappointing. Food is good . The pool gradient is 5’ to 5.5’ should be at least 4‘ one side . Other amenities are fine.

The property is centrally located and easily accessible. It is close to the main market and railway station. It is opposite a decent restaurant which has good food in case you do not want to opt for hotel food. The hotel accommodated my request of early check-in, although it was a little slow to deliver. The place has ample parking space within the property. The breakfast options are decent but very indian based. However the buffet will be started only when there are sufficient guests, otherwise you will get options only what they try to push. You have to ask for things like breas and butter without buffet breakfast even though you have prepaid. Upon asking the staff why there is no buffet they will flatly say that this is how the hotel functions. There is staff mr. Suryakant who was especially rude and said you can give whatever review you want and this is how we are. This nonchalant attitude was the most put off. He would have f aught with me more if it was not for hotel executive mr. Dig-amber coming to intervene and apologize. He was the only saving grace throughout otherwise slow service as atleast hospitality was provided by him on a 10/10 rating. The hotel amenities are good. Rooms are decent in size but bathrooms are small and cramped. Staffing is inadequate during weekdays as they do not keep much staff if there is no bookings. It was annoying to keep asking for functional tv, room slippers, room freshener, pool towel and open up the pool bathroom. As there was no staff to help out quickly. However they took care of most requests. Just a tad slow. The pool is clean. There is a game room which is newly done and has all amenities. Good for larger groups. Stayed for 2 nights. Friday and saturday. The place is overall family friendly. I wouldn't personally stay again as i did not find the amenities upto mark as per the price of about 4. 5k per night. I have had better service at lower prices.