Nehalc22
11 de agosto de 2024
The experience we had was amazing and the property is beautifully preserved being at a prime location in Lonavala. We stayed at the property for 2nights with the direct reservation from their in house team. The reservation team also gave us a special discount for the stay. While we were waiting at the front desk we were really surprise to get an upgrade with the stay. I personally love surprises as the purpose of our visit was Birthday stay. We would have a special mention and give cheers to the staff that was very humble, co-operative and helpful - Ms. Kanika (front desk), Mr. Sumit (managed the luggage) and the buffet restaurant staff. Definitely the staff was exceptionally trained and the gave an excellent hospitality. Apart from the positives, we have had our lows at the property - the food specially the Paneer was not great (should have been more soft and we do not recommend any paneer dishes), also we used the spa service where we had a below average experience due to the therapist (less experienced) my husband had taken a full body de-stress spa and also another package for myself. We did feel upsetting as the steam room did not function properly too. Apart from this we felt
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