Usuario invitado
19 de abril de 2025
JUST STAY AWAY FROM THIS DISHONEST HOTEL.
While the hotel's facilities are adequate and its location offers acceptable proximity to the port, the poor service we experienced did not justify the significantly higher price we paid for a supposedly four-star resort.
Specifically, the bidet in our assigned room was not functioning. When we reported this, a front office supervisor named Ute was demonstrably dishonest, claiming that all rooms had non-functional bidets due to a 'western style' and offering more toilet tissue as a solution. This excuse proved false when we checked several other rooms of the same type and found their bidets to be working perfectly. Upon confronting Ute with this discrepancy, she continued to deny her initial statement, offering unreasonable excuses and failing to provide any apology or resolution. It was only after escalating the issue to the Manager on duty that we were finally moved to another room with a functioning bidet. The fact that a HOTEL SUPERVISOR LIED to keep us in a room with a known issue while others were available is unacceptable.
Despite the convenient location, I cannot recommend this hotel due to the substandard service and lack of transparency. There are likely other establishments in the area that offer a far superior experience for the price.
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