Logis Hôtel Rest. le Prieuré

The food was good and the people who worked there were nice. So actually this hotel could get 4 stars. When I booked 3 nights here, we were told in writing that they had two different rooms at either 81 Euro per night or 97 Euro per night. We booked a room at 81 Euro per night and received confirmation by email that they had reserved a room at 81 Euro per night for 3 nights. My wife paid when we left and had not thought more about the price until after we had driven on for about 1 hour. When she said what she had paid, we looked at the receipt and it turned out that she had paid 97 Euros per night instead of the 81 Euros that had been agreed. I sent an email as soon as we arrived at the next accommodation and asked for a refund of what we had paid too much, but did not receive a response from the hotel. Sent 2 new emails without receiving a reply. Was unsure if there was something wrong with the email to the hotel and sent an email from another email but to the same email address at the hotel. There I pretended to book a room and then I got an answer right away. They were then revealed and had to respond to my previous emails. Then they wrote that I had stayed in a superior room and it cost 97 Euro. If I had stayed in such a room, it would not have mattered. I had booked and received confirmation that we were going to stay in a room for 81 Euro. I have this by e-mail. Also, we stayed in a small room and with a tiny little bathroom. And they had other rooms that were bigger, so I do not believe that we stayed in a so-called superior room. But they refuse to repay what they owe us and here is the case. When I booked the room, I asked if I should book directly with them or through Logis. They replied that I could order directly. I regret this now. Had I ordered through Logis, this would not have happened. We have lived in many places, but never experienced anything like it.

Nous avons effectué le 12oct une réservation pour la nuit du 1er au 2nov en direct au téléphone avec la proprietaire. Hélas en arrivant aujourd hui vers 16h. Mon nom est bien écrit, la trace de mon appel et du mail de confirmation ok mais pas de chambre.... Hotel biensûr complet.Et autours dans la région les hotels de qualité complets ou fermés pour l hiver. Le week end promettait une halte sympa, hélas gaché....