Hotel Serrano Palace

We didn’t stay here but nipped in to use the loo while on a day out to Cala Ratjada. My wife left a bag in the ladies and we didn’t realize untill we got back to our hotel in S’illot. It is an hours bus ride so we thought we would have to go back the next day. We called the hotel and the lovely receptionist said she lived near our hotel so would pop the bag into us after her shift. True to her word she came at 9.30pm. We were so touched that someone went to all that trouble. So thank you once again! Great hotel and fab loo’s! May well stay here next visit to Majorca.

Booked through jet 2, I would recommend that you don’t get the jet 2 transfer as it took 3 hours- private transfer is about an hour and I would say worth it.. We arrived at this hotel just before midnight.. We were greeted warmly by the night manager- however he said our rooms were not ready and we would be given a suite for the night, ( we had booked 2 sea view standard doubles and had requested that they be together - we are 2 children and 2 adults staying for 11 nights ). We gave our hotel voucher to him and he called someone and confirmed that we would be given 2 suites for just that night on different floors. We had no choice to accept this as it was late and we were tired.. he also said that I should come and see the manager in the morning to find out where we would be moving to in the morning and that we would be compensated. He said the rooms we were going to get the next day were lovely rooms and together. He gave us a welcome drink and offered us some food. He shared no further information about the hotel. We went to our rooms which were adequate but we couldn’t unpack and settle or use the safe as we knew we were off again in the morning. I Went to reception in the morning- the receptionist was so rude - some of her statements in our brief conversation ‘the hotel was full last night you were lucky we gave you nice rooms - we could have sent you away at the door as the hotel was completely full ‘ and ‘ we can’t give you any compensation as you had an upgrade for the night ‘ I pointed out to her that I couldn’t start my holiday till I had unpacked and settled. She said that I wasn’t to worry and at 2 pm all the hotel rooms would be cleaned and we just had to leave our bags packed in our temporary rooms and they would be transferred for us. I asked where we would be going to and she said two room numbers on different floors at opposite ends of the building. At this point I said I was more dissatisfied with this than anything else. She said that having rooms together wasn’t guaranteed. Now I was angry/upset and I did start to raise my voice and said I wasn’t very happy with the situation. Thank goodness the lovely Alba and another male receptionist came to my aid and they did suddenly find us two rooms that were available immediately and were situated together (The rude receptionist backed away - I didn’t deal with her for the rest of our trip - I recommend she is retrained In customer service! ) We moved our bags ourselves to the new rooms (there is no concierge service ) - I was very unhappy for most of the morning and actually cried to my husband as felt responsible as had chosen and booked what I thought was going to be a lovely holiday - What a miserable start ! Later that day the hotel sent us fizzy wine and chocolate strawberries to apologise for the inconvenience.. that was nice and we all appreciated the gesture. The rooms were big and had a big balcony ( I would prefer a table and chairs rather tha

We had a marvellous time as always in the imperial suite. This was our third time here. The hotel and its staff couldn’t have been nicer, so warm and inviting. The food was marvellous as were the facilities. The location, just across the road from Son Moll beach is perfect. The only problem was we were not there long enough. Thank you Serrano Palace.

Had a fabulous 10 days in this hotel. The customer service is exemplary. On arrival at midnight we were presented with either champagne or orange juice and a lovely meat and cheese platter in the restaurant. We couldn’t work the aircon on our first night.. TIP- the fan control is at the side of the bed and works perfectly! We were half board and ALL the food was amazing. We have stayed at many 5 star hotels and this was some of the best food and varied we have had. The staff everywhere in the hotel were amazing and I’d give the customer service 10/10. The heating system broke on a Sunday and we had no hot water until Tuesday afternoon but the communication was great and the hotel offered all free drinks to every guest on the Monday. Pity my husband had a cold so didn’t want to drink but we did manage a bottle of wine! The rooms are huge with lots of storage and separate sinks. The furniture is beautifully solid in a slightly old fashioned way with a gorgeous walnut finish and lots of marble. A couple of criticisms are the lack of a kettle and tea making facilities in the room. Being British I miss my strong tea when abroad! The other issue was the wifi which wasn’t as fast or stable as I expected it could be. The evening entertainment was good that we saw but we only went three times. It is a predominantly German resort which means it is very clean, and full of German Boomers which suited us. I’m English and husband is Irish so very nice to be in a clean, refined resort with no plastic menus or British and Irish bars full of noisy youngsters…. The beach and sea front area are fantastic for walkers and the coastal walks were beautiful.