Guya Wave Hotel

To begin the review you need to know that this is a party hotel, do not ever book it if you hope to get any peace and quiet as it will never happen. There are very loud parties in at least half of the rooms in the whole hotel. Young, drunk German adolescent kids are running around the hotel all day and night, screaming from the top of their lungs, Slamming doors and dragging the metal furniture on a tilled floor. No earplugs in existence will help to block the noise. To make our experience even worse we have been lied to by the receptionist that the room they have put us in was the Premium Room that we have paid for. When we have realised after 2 days of suffering through the worse noise from adjacent rooms that they have put us in a cheaper room they tried to come up with a lot of excuses, my favourite being that everyone likes the room we have been given and they though we will like it better than the premium room. I am not kidding, this is what Ralph, the manager of the reception said to us. After two days of complaining about the noise they have told us that they will relocate us to a building next to the main hotel as a favour, this is when we realised that this is the exact room we have paid for initially but we were put in the inferior room with a pool view. After having a word with the manager of the hotel he said he is sorry and we can have one dinner for free tonight to make up for the ordeal. We told him that this is not acceptable to us as if the dinner was of the same quality as the breakfast we had every day we rather eat in town. The behaviour of people in the reception was very sketchy from the get go and it became more hostile when they realised that we throw a fuss about being put in the cheaper room that we have paid for. I never believed this was a mistake, it was a deliberate act and I am sure it has been done to many tourist staying at this hotel. So you have been warned and there are much more, better hotels to choose from. The last thing that was awful was the Wi-Fi connection at the hotel, it was completely unusable. You had to wait 5 min for any website to load and you can forget about using any streaming services like Netfix etc.

Wir haben eine spontane Woche auf Mallorca im Guya Wave Hotel verbracht. Wir brauchen kein Schickimicki, die Ausstattung ist einfach, es ist alles sauber. Auf den Matratzen konnten wir gut schlafen. Bei der Ankunft würden wir sehr herzlich in Empfang genommen. Hervorzuheben sind das sehr nette und kompetente Personal und auch der Hoteldirektor. Dieser begrüßt beim Essen jeden Hotelgast, steht mit Rat und Tat zur Seite und kennt sich örtlich sehr gut aus. Man hatte schnell das Gefühl, dass man uns kennt und einige wussten unsere Zimmernummer beim Abholen des Schlüssels. Wir haben ein Doppelzimmer gehabt, haben beim Vorbeigehen auch Familienzimmer gesehen. Diese können mit 2-3 Kindern genutzt werden. Keine "Wechselduschen", wie ich es in Hotels schon erlebt habe. Wir haben Halbpension gebucht, das Essen ist gut. Beim nächsten Mal würden wir nur Frühstück nehmen, da man für den Aufpreis der Halbpension auch lokal essen gehen kann und so jeden Tag was anderes ausprobieren kann. Wer nachts absolute Ruhe braucht, sollte Ohropax zum Schlafen nehmen. In einem Zimmer neben uns gab es einen heftigen Ehestreit mit ewigem Klopfen an der Tür... Auch wenn Betrunkene nach Hause kommen, kann es mal etwas lauter sein. Das habe ich auch in anderen Hotels erlebt. Die Lage ist gut, in der Nähe sind Restaurants, Supermärkte, Apotheke und Geldautomaten. Zur Cala Agulla geht man ca. 10 Minuten, ins Zentrum auch. Da wir das Mittelmeer lieben, haben wir nicht einmal am Pool gelegen, diesen kann ich nicht beurteilen. Wir haben geplant im kommenden Jahr mit unserem Sohn dort für zwei Wochen Urlaub zu machen.

Ci siamo trovati benissimo sopratutto per la gentilezza e disponibilità del personale. Un grazie in particolare a Wilson e Ralph che sono diventanti amici. Ottima idea la piccola enoteca con varietà di ottimo vino spagnolo. Lo consiglio e ci ritorneremo.

Problemi con aria condizionata che non funziona, stanza poco pulita. Ci hanno fatto sistemare in questa stanza facendoci credere che era di recente ristrutturazione e migliore alle stanze della struttura principale (ristrutturato forse si, male ma non è migliore delle altre). Blatta in camera, entrata probabilmente mentre le finestre erano aperte. Personale gentile, per fortuna ci hanno cambiato stanza in una migliore, più pulita (anche se non posso dire che era molto pulita) e con aria condizionata funzionante (purtroppo la temperatura non può essere controllata in camera)

Hotel catastrofico, unica cosa buona è il personale che è gentile e disponibile. Colazione a buffet abbondante ma sempre le stesse cose da mangiare, durante la settimana ti stufi. Camere non troppo pulite noi abbiamo trovato una blatta in bagno, lavandino scomodissimo da usare e doccia che non funzionava troppo bene, ovviamente mancanza del bidet. Pecca più grande è la presenza di tanti giovani che vengono lasciati fare baldoria alle 4 del mattino quando tornano dalle discoteche. Su 7 notti noi ne abbiamo dormite 2 e questo ci ha rovinato la vacanza per mancanza di sonno. Dovrebbero mettere delle regole più rigide al riguardo. Posizione del hotel centrale abbastanza buona.