Thomas Arms Hotel

The Staff were lovely. New rooms recently decorated really high standard. Food amazing both breakfast and dinner. Portions were great right down to having a proper glass of OJ in the morning, food was fresh not out of some freezer. I would say the steak was the best I have ever had. Clean tidy, friendly place can’t fault them. They are still hard at work renovating a few areas however making fantastic progress. Would definitely stay again. I wish them every success in the future and have no hesitation recommending this hotel & team. You can find them on Facebook under the New Thomas Arms

Go somewhere else. Booked at the last minute as my wife had an early appointment nearby. Looked very shabby on arrival with dirty laundry stacked up outside, went to our room & passed more laundry stacked on the landing, presumably clean. Room was not the best, stains on the carpet & walls, total lack of any toiletries. Terrible night sleep as doors banging at 4am & people moving around. We had booked breakfast but after seeing the state of the place & speaking to the gentleman who appeared to be cooking it we decided to skip it & go elsewhere, he could certainly do with a lesson in customer care. It was probably a nice place 30 years ago. Don’t think we’ll be staying at a Marstons hotel again.

The curtains were half hanging from the slider, a lot of light came through. The room was very noisy from the traffic from outside, I could hear people talking in the other rooms. The carpet had every kind of stain you can imagine. Every day I was there there were piles of bed linen and towels in the hallways, very messy. In the bathroom the bath was broken, the sealant seams were coming loose and were cracking. The mattress on my bed felt like it had never been replaced. There was also a very oppressive smell and a strong sewage smell for the last 2 days. Finally, all rooms are the same, whether you take a normal, family or suite, the suite is more expensive but was exactly the same as a normal room of my traveling companion. I feel ripped off and cheated. Please let me know if there is a way to get all or part of my money back. I don't like coming here anymore. The Travelodge in the center was better than this hotel.

I think our stay here rates as one of the worst hotel experiences ever. We were greeted well - stayed in the family room. There were cobwebs everywhere and thick dust on the skirting boards. The bathroom was very down at heel , not even a bar of soap available. No towel hooks, dirty shower hose and bath grouting. To turn on the hot tap you needed to hold the nozzle otherwise it revolved. At one point we had hot water coming out of the cold tap . The exterior was untidy and overgrown with overflowing bins near the back entrance . Weeds and cigarette buts, cans and litter everywhere. Inside there were abandoned chairs and general mess near the stairwell and the tables were not properly cleared with crumbs and sauce bottles scattered about. We had booked two nights with breakfast. No one turned up to cook breakfast until 9 am, the place was dark and deserted until the cook turned up . I’ve given one star as the breakfast when it arrived was good. The following morning no one had arrived by 9.10 am so we decided to leave without the breakfast we had booked. We left a confused German traveller wondering where everyone was and looking for something to eat. He set off the alarm in his search for the cook. There is no one on the premises overnight and it appears you’ll be lucky to find anyone in the day. It’s shameful that Marston's continue to charge full price for a stay here . Do not go there!!

Mother's day carvery lunch. Great lunch at a very good price. Could we have a Sunday Carvery more often please. Could the friendly staff have an uniform ? Polo shirts or an apron with a logo on. It seems a shame that a little front of house matter is not sorted as a customer asked me yesterday how does this work as he was not sure if I was a member of staff !

Had to wait for twenty minutes to get booked in. Room was small and dated, and in desperate need of redecorating. Bathroom wasok, but smelt of damp . Can't comment on the food, as we didn't have any, as we ate out, with friends. Worth the money? In my opinion, Marstons need to invest, and update the place