HENTIQUE PINECONE HOTEL

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

温泉温泉池子很多，水質乾淨，每個池子旁邊都有乾淨的毛巾提供，松果前台和温泉前台的工作人員態度温和，真心不錯，點贊！酒店早餐豐富美味，中餐廳味道不錯，就是價格小貴，總體很滿意。經理王傑熱心負責，耐心解答我的問題，包括附近旅遊推薦，安排充電樁，告訴我們哪裡有汽車維修等等。

入住幫提行李，工作人員貼心熱情，房間寬敞帶陽台，就餐環境有氛圍，餐食精緻，距離天目湖很近可自駕，遺憾房間衞生有點小瑕疵（帳篷裏面有點頭髮），不過經理王傑及時幫忙跟進處理了，效率很高！