IStay Liverpool Temple Court

I made a booking with them; which they took payment 2nd May ... 3rd May they went bust! Not returning emails or phone calls! If you have made a booking with them, i suggest your contact your bank and report them as scam, get your money back ... AND BOOK ELSEWHERE!

Do not use this company. We had an apartment booked with them for a hen party in May. It was practically impossible trying to get in touch with them prior to the stay. Eventually I received an email from Group Hotels who told me they had taken over the IStay bookings but had nothing to do with IStay. This is despite the fact they have the same CEO and the email has IStay in its address. We did get to stay at the apartment. The corridors and stairwells smelled and were clogged with items such as vacuum cleaners. On first look the apartment seemed decent. However on further inspection, it was shabby and furniture had seen better days. The small balcony area was dirty and full of cigarette ends. We had paid a £200 security deposit. We paid this via PayPal which was very fortunate as we are still to receive any notification regarding the return of our deposit. Despite trying on a number of occasions I received no response either telling me they would return our deposit or explaining me why they wouldn’t. To note we left the apartment as we found it and I took a number of photographs to prove how it was left. The only reason we have been able to get this money back is because we paid through PayPal and we were able to raise a case with them.

Terrible Experience with Istay Liverpool. DO NOT PAY DAMAGE DEPOSIT VIA BANK TRANSFER SCAM YOU WILL NOT GET BACK. myself and my friend travelled for a long weekend to Liverpool 1st night we never ended up receiving an email/ code to enter the room. we were then forced to find alternative place to stay at extra cost. Then upon contacting Istay Liverpool and promising a refund for deposit and 1st nights stay they have since gone quiet despite numerous emails. I would not recommend staying there.

Booked a stay with iStay Liverpool direct for the Temple Court Apartment for a hen do in August 2023, supposed to be arriving in August 2024 however following no contact from iStay I have since learned that the company has gone into liquidation. I have contacted Happy Days Hospitality who have taken over the Temple Court building but have no reference of my booking that I have paid £1400 for. Please avoid at all costs - iStay are still taking bookings and money from customers however so please do not book to stay here!

As per other guests, I had a reservation through Airbnb booked in June last year for the Taylor swift gig in Liverpool. They've cancelled my booking with no explanation, apology or alternative. As per other reviews, a bit of phoning around shows that istay no longer own this building and the whole thing is a scam. They have also changed their name on Airbnb from istay to "Group Hotels" so be very wary of any business trading under these names or any business run by Ann Chambers as it appears she is a serial scam artist. Avoid avoid avoid.

BEWARE SCAM! With less than 24 hours to go before I arrived IStay was completely unresponsive despite many phone calls, voicemails, and messages. We had no way of knowing the exact address of the apartment, no way of getting the keys. We paid £772 for an apartment for six people for a hen do and I don’t believe it even exists. We were left with no accommodation, on a Saturday on Bank Holiday weekend and six people, some of whom had traveled internationally to be there. Thank god we booked through Airbnb as we managed to get our money back, but we couldn’t find anywhere else to stay at such short notice so had to get the last train to my parents house after our night out. Not what you want to do after your hen do!