Pylaia Boutique Hotel & Spa

Our experience with Pylaia Boutique Hotel was regrettable from the start. Upon arrival, the reality we faced was a stark contrast to the allure promised online. The hotel itself was visibly run down, with decor straight out of the 90s, showing a desperate need for renovation and a modern touch. The reception was in a state of disarray, with cupboards falling apart, suggesting a lack of basic maintenance and care. Stains and stray hairs on the staircase added to the unsavory picture, casting serious doubts about the establishment's cleanliness. The staff seemed to be without proper training or guidance, and their customer service left a lot to be desired. A confusing 'welcome' ceremony on the balcony was carried out without any explanation, leaving us bewildered. Meanwhile, the restaurant was being cleaned with a hose pipe, an unsettling sight that did not bode well for our experience. The room we were shown was disappointing and far from 'boutique'. The furnishings were outdated, and the atmosphere was anything but appealing. The behavior of the hotel's owner, Anna, was deeply disturbing. Rather than accept feedback and try to improve, she was defensive and dismissive, exhibiting a shocking lack of professionalism. When we voiced our dissatisfaction and informed them we would not be staying, they assured us we would receive a follow-up call regarding a refund. This call never came. In trying to reach out to them, Anna refused to speak with us and asked us to contact *********** directly. Despite not staying, we were told that Anna intended to charge us half of the original fee. Even more troubling, she attempted to charge our card twice with the full amount. Taking her disturbing behavior a step further, she managed to find our local address and sent the police to warn us against contacting her or her establishment. This harrowing experience could have severely marred our holiday, had it not been for the stellar service and warmth we found at a different hotel on the island. If you're considering a stay at Pylaia Boutique Hotel, I urge you to think twice. Based on our experience, it appears that the positive reviews may not be genuine. I strongly recommend potential guests to scrutinize the negative reviews to uncover the reality of this hotel. Consider this a word of caution - steer clear of Pylaia Boutique Hotel.

We spent 5 nights im this hotel in one of the rooms with private pool. I cannot say anything else than wow The hotel is located in the Chora in the road to Livadi beach. Very calm location and just 2m walking from the famous wind mills It’s a hotel built in various levels from the main entrance down to 5/6 floors as a cascade down. There is a lift to go up&down but you need to consider that some stairs are always there Our room had very good size for 4 people with all services needed. The private pool was next to the main hotel pool, not 100% private but with the right level of privacy The breakfast is simply amazing with the right variety every day but possible to request what you need And a final word about the staff, really amazing and kind. Konstantinos and the team are there to make your life easier and they really do it. A great plus of our experience 100% recommendable to live the experience of the amazing island of Astypalaia in this perfect rest place Go and enjoy it