The Swan - A Colombo Edition Hotel

On driving up from the Village of Littleport we presumed the building in the distance was The Swan but could not be 100% sure as the sign on the building said TH WAN so we parked in the car park alongside the railway line and found our way inside. We were a bit early but couldnt check in as the rooms 'werent quite ready', so we had a drink or two in the bar whilst waiting. Once we got the key to our room we went round to find that the bathroom sink was nearly falling off the wall and a puddle of discoloured water was in the basin and on the floor, luckily we reported this to one of the staff who was outside the rooms, she came and took photos and reported it to another member of staff. The Manager was not on site just 2 young girls who were helpful and were able to contact the Manager eventually with the problem. We wanted to change room but were told that none were available....eventually we were offered a discount/credit on our food for later that evening. Once we had unpacked we noticed the following: Filthy Carpets Tea stains/drips on the desk (hadnt been cleaned) The kettle still had water in it (thought they should be left empty and clean) Bathroom door Handles were broken and nearly falling off No Hand soap dispenser in the bathroom to wash hands We really were unsure if the bedding had been changed as crusty deposits and creases in sheets were found And to top it all there was no Central Radiator Heating , there was a small convector heater but nothing in the bathroom to dry any wet towels. There was a Towel Rail but it was freezing. We stayed during December and there was no radiators working throughout the establishment. We ate in the Restaurant which was pretty cold and on another table there were people wearing their coats during their entire meal! No Breakfast is provided .....For the cost of our room we think a Continental Breakfast should be provided at the very least, we did eat at Habib which was good and the highlight of our stay. (Recommended) We therefore have had a very Dirty, Uncomfortable Freezing stay here and were glad to leave to go for breakfast down the road. We will never stay here again!!

I use the Swan for food and beverage only, but I would be very happy to have friends and family stay, based on the quality of the food and service. As a former hotelier, by profession, I've found the staff members, irrespective of their age, to be competent and importantly, conscientious. Tishina, Chris and George, admirably assisted by Leila, Bobby and Joseph under the supervision of Nirmal, Gee and Hannah make a great team and are such lovely friendly people. The main reason I use The Swan.

We took a business group of 50 people for a buffet lunch to the Swan. We were very well looked after, the buffet they prepared for us was excellent, nice sandwiches and freshly cooked pastries. It was great to sit next to the river and enjoy the view. Would definitely support them again.