Country Inn & Suites by Radisson, Appleton North, WI

It was fine We were notifed only two days before our trip that the water park was going to be closed so that was kind of a let down. The staff was friendly enough. The beds are not comfortable at all. The room was clean.

The good-easy to get to off highway, lots of parking because no one was staying there. The bad- FILTHY BUILDING! Yes they are renovating pool area, but entire place is unkept. Windows in lobby not washed, elevator had drywall smears in it, carpet in room was stained. Just an uncared for place. Employees did lots of standing around when you saw them.

Draft price hike and pool closure Booked our hotel last December for the draft. Chose the hotel based on the pool, because we were having a birthday celebration. We would have booked elsewhere for the same price months in advance before the draft if the pool is not available. We called a month before the draft to make sure there was no scheduled maintenance for the pool and we were told there was not. We called a week before the draft to make sure there was no scheduled maintenance on the pool and there was not. Two days later we received a call from the hotel telling us they were scheduled maintenance on the pool for the next few months. They asked if we wanted to cancel as we were paying draft prices, I pointed out that to get a hotel anywhere else would be more expensive than what we we had already paid at $500 a night. Again, they suggested we cancel if we didn’t want to pay draft prices. We checked and the prices for the hotel room were much higher than what we had originally paid. We ended up staying there, and were disappointed by the lack of breakfast items that were guaranteed in addition to the lack of pool. We even only had two out of the original five people scheduled to attend because the pool was closed. Overall, very disappointed with the lack of communication and the last-minute maintenance. Very disappointed because it seemed they wanted us to cancel so that they could have open rooms that they could then charge for higher prices. We will definitely not be back.

Not as advertised The website says waterpark, pool and hot tub. Those are all being renovated and not available. We did receive a call at 10am the day of our reservation and we did take the offer of a fully refund. My son stayed there the night we were supposed to and was not called nor offered a refund. He said the breakfast was minimal and inadequate to be called a free breakfast. Waffles, toast and fruit. He was told the breakfast kitchen was also under renovation.

Hot tub out of order, pool out of order, kitchen out of order, no breakfast. No discount offered for these inconveniences! Too many nice hotels in this area in same price range to go here!!

Check in was friendly. Missing bathroom details: fragmented shower bar soap, empty shower shampoo, no toilet paper holder- minor things but necessary to a good hotel.