Castello di Reschio

This place was off the scale amazing. It has ruined all future holidays for me because nothing else will ever compare. Absolutely everything was perfection. The room was incredible with loads of complimentary drinks, food etc. The equestrian facilities were so amazing I think I actually cried with joy, and cantering through the Tuscan countryside was a dream come true. The food was absolutely top drawer and the service from all staff was seamless and perfect. The pool is much larger than it seems from photos and heated to the perfect temperature. I had the best facial of my life. Despite being obviously very expensive they actually made it seem good value and now I will spend the rest of my life endeavouring to go back at every opportunity!

Absolutely stunning property with extensive grounds. It's a 1000 year old castle so the rooms can be a bit odd. Every room is different and some are just way too themed out and feel like being in a Disney world period piece room. Some of the rooms on the first floor have giant windows that look into the courtyard so you won't have privacy. It's really tricky. We requested a bright, airy room with a view months before going and then they tried to put us in a dark room with a bathroom in a dungeon with no window. We moved immediately but they made a huff about it. Also we were supposed to get an upgrade via the service we booked through subject to availability but they said they didn't have any upgrades (but then ten minutes later offered us a larger room which was one tier up upgrade but said they would have to charge us the price difference of 1000 euros. We declined.) When we were being shown around our new room, we were given this strangely serious speech about not being allowed to post on social media which makes no sense as there are a ton of photos of the hotel all over social media from guests. And then the lady looked at me and just repeated that there was no posting on social media. The Kardashians, Gwentyh Paltrow, and Rosie Huntington Whitely have all posted their stay, some extensively! Of course I posted as did everyone else staying there. Room was very well equips with homemade snacks, radio, slippers, and amazing bedding! I was very pleased with the amenities. The hotel is all new and pretty and we enjoyed walking the grounds. The views are amazing and the grounds are well kept. Spa was really cool but the staff was not the friendliest. We loved the live music in the palm court. Food at both restaurants is hit or miss. Pool is gorgeous and the lunch at the pool was very good. Service was also very good by the pool for the most part. Service otherwise was lacking all around from the top to bottom. There were two waiters who were very on top of it but otherwise it wasn't up to par for this hotel class and pricing. Despite them knowing my allergies, I was served these items accidentally which is not OK. When we discussed this with the hotel manager he gave us a laundry list of excuses and then said "next time it won't happen." It was very off-putting. Then, when we went to make a reservation at the fancier restaurant for dinner one day, they told us the time we wanted wasn't available and they would try and accommodate us at 8 vs 7:30. We asked to sit outside and they said they cannot garuntee it because of bookings and other requests. When we arrived at 7:45 we were one of two couples in the entire restaurant and the entire outside was empty. At 8:30 two other tables showed up. They had PLENTY of space. At the pool we went to just take a photo of this little cabana and the attendant ran over and asked if we had reserved it. We had not and did not even know we could. She was very anxious we were there for some reason a