Arcadia Resort Hainan

Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.

We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through *******. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.

入住體驗非常好，前台工作人員管家式服務細緻周到，有需要都能及時反應。房間寬敞、乾淨整潔、設備齊全，細節到位（比如小花灑和頂部大花灑是自動切換的）是這個星級到位表現。2公里的酒店海灘沙灘細膩海水也清澈👍。早餐中式西式都有，主輔食、水果蔬菜、飲品，搭配豐富。我得強調一下這是淡季，所以更要給這次入住體驗點贊👍，希望在旺季時候能開放更多公共設施，以後再來陵水還會選擇阿卡，給前台服務人員👍。

非常好 會有酒店管家加微信提供服務 Daisy很熱情也很細緻 酒店客房也很乾凈 每天都有打掃衞生 酒店早餐也很好吃 服務人員態度都很好 環境稍微有點偏 周圍沒什麼吃的 海灘很好看 但是我去的時候風大

去了以後孩子睡著了，大床房有點濕氣，酒店免費升級了海景房，還送了孩子小玩具，離趕海的地方近，可以免費租趕海工具，就是啥也沒撈着😅就是出去吃飯可能有點遠

房間外面就是私人沙灘，泳池衹開了一半，整體的入住率不是特別高，早餐的品類相對於這個價位的酒店來説的話，衹能是及格水平，但是總體性價比很高，如果單位價格超過500就不建議訂購了