Arcadia Resort Hainan

Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.

We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through *******. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.

入住體驗非常好，前台工作人員管家式服務細緻周到，有需要都能及時反應。房間寬敞、乾淨整潔、設備齊全，細節到位（比如小花灑和頂部大花灑是自動切換的）是這個星級到位表現。2公里的酒店海灘沙灘細膩海水也清澈👍。早餐中式西式都有，主輔食、水果蔬菜、飲品，搭配豐富。我得強調一下這是淡季，所以更要給這次入住體驗點贊👍，希望在旺季時候能開放更多公共設施，以後再來陵水還會選擇阿卡，給前台服務人員👍。

首先看了這家酒店很多評論 沒有説的那麼不堪 按價格實事求是的説真的不錯 酒店就在海邊 幾分鐘就到 可以看海捉螃蟹 離要去的分界洲島很近 特別感謝管家伊婷 看我們是一家三口免費幫我們升級了家庭套房 其它服務都很滿意 性價比酒店首選 吃飯就在那邊鎮上沒啥選的 填飽肚子沒問題

酒店很舊，設施也很舊，一進去就一股陳舊的味道，電梯經常壞，房間裏的洗手池還發現蟲*，大熱天的電梯也沒空調，沙灘很破敗，根本沒有人維護，很臟，根本玩不了，沙灘邊的帳篷也破破爛爛的，反正到處都是破敗的模樣，連五一這種大假期也不維護一下，更不敢想日常會多差，體驗感很差，便宜那幾百塊真的沒必要。

到達酒店之後，房間還沒有乾淨。多虧了Daisy靈活的協調了房間為我辦理入住，並且贈送了水果表示歉意！她的服務態度和專業真的很不錯。站着客人到角度解決問題，住店期間有問題在微信上也及時回覆。酒店風景不錯。