Hainan Sangem Moon Hotel 

I usually don’t write reviews, but the exceptional service at Sangem Moon Hotel truly deserves one. From the moment I arrived, I was impressed by the warmth and professionalism of every single staff member. Their friendliness and genuine care make you feel right at home. The hotel itself is immaculate, with spotless rooms and a cozy, welcoming atmosphere. However, what truly sets this hotel apart is the outstanding service. A special mention to my butler, Chase, who went above and beyond to ensure my stay was perfect. Whether it was recommending places to visit or attending to every little detail in my room, he handled everything with professionalism and care. There was nothing he couldn’t do! I’d also like to thank Mori, the reception duty manager, for her excellent service. She speaks great English and took such good care of us, making everything smooth and effortless. Another person I’d like to praise is 符阿姨 from housekeeping. She cleaned my room so thoroughly—you can tell she takes her job seriously. She mopped the floor, made everything perfectly organised, and ensured the room was spotless every single day. I also have to commend the hotel management for training their staff so well. The level of professionalism and dedication from every team member is truly impressive. I know people sometimes get tired of overly positive reviews that sound too good to be true, but this is a real review from a real guest. The service here is genuinely exceptional, and you can feel the sincerity in how they treat their guests. Highly recommended!

Vivo手機直拍～ 距離終點還有三小時車程才找到的酒店 一個長在我審美上的完美酒店 配套有草地、有泳池、有水上樂園、有遊戲樂園、有沙灘，完全適合帶孩子來玩 真的不枉費我們自駕車2天（4小時➕2小時船程➕3小時車程）700 多公里過來玩 酒店配套有服務管家Lexie的服務非常好！我拿到第一次房間覺得樓層有點矮，立刻跟她反映，在酒店有房的前提下，她短短時間內就更換好新的房卡上來帶我們去新房間。微信上有問必答，非常不錯👍

一走進酒店，就像到家一樣温馨，尊貴感立馬就來了。管家Chase小超像老朋友那樣熱情迎接，讓人感覺很親切。小超服務超級好，整天都圍着我們轉，就算下班了也還想着我們，真的很暖心。 我們提的小願望，比如早餐送到房間、晚點退房，小超都很快幫我們搞定，而且特別細心周到，就像家人一樣。他這麼關心我們，讓我們覺得自己特別被重視。這種有温度的服務，才是高端酒店該有的範兒！