The Mermoon Resort Ling Shui, Tapestry Collection by Hilton

來海南旅遊，從海口出發一路去了萬寧日月灣再過來到陵水土福灣，來到酒店的體驗感是非常好的，前台的服務非常熱情，辦理入住的速度也是值得誇獎的。房間裏的設施都很新，有兩個大陽台，可以從不同角度看到海，距離海灘也是非常近，步行大概5分鐘左右，沙灘人少也很乾凈，酒店院內有美人嶼泳池，總的來説是非常不錯的，特別感謝前台的小哥哥小姐姐Adina .Grace 的服務，很貼心周到。

酒店房間很不錯，睡覺很舒服，服務人員Joseph人也很好，服務很不錯！

前台的接待非常耐心，給我們仔細講解！酒店環境也很好，離沙灘走路兩分鐘就到，沙灘還有不成規模的沖浪體驗，早餐品質不錯！！不過有一説一，早餐的收費確實不合適！比第二天的另一家希爾頓高一倍的價格，但是品種還少些！

前台人員嚴重缺乏培訓 表達能力差 水單不會開 發票留了郵箱也不發 完全沒有服務標準

除了房間新沒什麼了

This hotel is a nightmare. They demanded upfront for full payment and deposit and then claim that they didn’t receive the payment although it is reflected as paid on my phone(alipay). So for the rest of my stay, I was constantly bugged about this money issue (including calling my room at 10:00PM and demanding to check my phone (again!)for verification d of payment!). The only highlight is that the breakfast buffet is very good snd the lady manager of the restaurant is very professional. I believe she is the ONLY staff that is worthy to be mentioned. The staff needs to be retrained in service language, service attitude and professionalism in the hotel industry. What a disappointment of a holiday! Eventually after threatening to complain to 12345 , I got my deposit money back pronto. Never again to this hotel- nit worth the stress!!