Premier Inn Lincoln City Centre

have stayed at Premier Inn Lincoln city centre several times. It is chronically under-staffed. On the first evening of my stay, it took the restaurant staff 10 minutes after my booked time to give me a table. Staff were stressed or less than cordial. The following morning, tables were uncleared and empty tables without cutlery. The juice jugs weren't filled. The only staff were kitchen staff. On the second morning, one of the kitchen staff did an excellent job of running both breakfast and restaurant. In my opinion, this typifies UK businesses who fail to invest in front line staff, upon whom their reputation surely relies. To advertise extensively promoting the quality of Premier Inn rooms with comfy beds when service is clearly lacking on the ground floor is counter productive. I have a Flexi booking for Sunday 6th April. In the light of my customer experience, I am considering cancelling my booking and trying Damon's hotel on Doddington Road instead.

We booked at the last minute and informed the hotel it was for our anniversary and for health reasons asked for a quiet room. Not only did we have a quiet room but the staff made it so special by decorating our room for our anniversary and sending a lovely card.The hotel was so clean and the staff so helpful and friendly. Thank you to you all

Excellent value for money Clean warm room and public areas Love the step in shower cubicle.. great improvement to the showers in the baths Really frienldy staff Really comfy bed Stuff your face st breakfast... lasts all day Looking for locations for next long weekend. Have done Harrogate York Cockermouth Scarbirough Durham snd Lincol was latest...stayed at Premier Inn for all and boiked the Premier Plus roons where available

Awful dining experience, took 40minutes to bring one main course in a restaurant not a 1/3 full. When asked why, I got nothing back apart from its not my fault I'm not in the kitchen! Other people where also waiting so wasn't just me. They had also run out of basic items on the menu including peas???? but proceeded to take orders and then come back saying 'we haven't got that' This isn't the first time I've had poor evening mean service at this hotel, plus, the restaurant is cold, which doesn't help the experience. The food itself when it arrive was of a standard expected at Premier Inn, but the added gravy looked like it had come out of the dishwasher...

Arrived at 2.45pm hotel wanted to charge £15 for early check in. So now sat in the lobby for 15 mins with a load of guests all wondering why Premier Inn feels the need to charge a £1 per minute for early check in. Looking forward to the queue at reception at 3.00pm, so unnecessary.

Ideally situated Premier Inn for our short city break; choice of two car parks a few minutes walk away, 24 hour open. Friendly helpful staff, comfortable room, peaceful. Would recommend and would definitely stay again on our next visit to Lincoln.