Hotel Splendid Palace

Stayed for 1 week, the only thing I can say about the room is that it is not as advertised, I'd say the room or bathroom have not been decorated since the 80s, very tired and disappointing, however the view from the balcony was beautiful. Please decorate your rooms,badly needed!!

Reviews are a bit like Marmite, what some people love others hate. So I will not talk about personal tastes. We as a family had a wonderful stay, and everyone said they want to come back next year. RECEPTION, smiling, helpful and spoke English. ROOMS, clean, comfortable, AC kept the room cool, FREE WIFI sometimes cut out in room but was fine elsewhere. BATHROOM, small but never caused a problem. HOUSEKEEPING, very friendly did a great job. BUFFET BREAKFAST, great choices of hot and cold food. BUFFET DINNER, great choices, salad bar (antipasti) 3 types pasta, 1 roast (carvery) 2 other meat dishes and veg. Good dessert choices but be quick as they run out towards end of service. WAITING STAFF, friendly, spoke English but sometimes a bit over efficient in trying to clear your plates away. POOLSIDE, never a problem getting a sunbed, a few put their towels down to reserve but they were in the minority. Used the Indoor pool, as it was generally empty. LOCATION, perfect to stroll into town in a matter of minutes, downhill to Limone, uphill back to hotel a good way to walk off the calories.

We did a short stop to have a drink and see if this hotel could be an option to stay for a holiday. Unfortunately we were very disappointed. The service is horrible. When enter to the lobby there is no staff and nobody even said hello. There was only a person working at the bar, therefore took aprox. 30 min to prepare 4 lemonades. At least it was served with kindness. The terrace has a nice view, but the whole exterior need a refreshment.

We stayed in splendid palace for a week and first of all the positives -all restaurant staff, the house cleaning staff and the bar staff we met were very friendly, enthusiastic and were superb in their roles and were eager to help and communicate with us .The rooms were cleaned every day, the food in the restaurant was good and plentiful and the bar service was excellent. The outdoor pool and smaller outdoor pool were also excellent. The rooms were suitable for our needs and with a lovely view. We could not find issue with the hotel location, and above-mentioned staff. Why then the poor rating, well the reason is - The reception staff are seriously lacking in basic manners, not rude but the core skills required to aid guests with simple queries are absent. Language is stated as an issue but English ,German, French guests are treated alike so I think its just plain lack of interest. Management please take note these people are ruining your guests visit from start to end. It is the other staff and the location that keeps people coming. The indoor pool is drab and dull and unattended, and glasses and dirty towels are left on occasion for day or two. The hotel is not a family friendly hotel , I can think of one staff member from the bar who actually made an attempt as engaging with our children and it makes their day. I have visited here as a single person, as newly married and now with my own family. Each time before was great this time was just average, which is a pity when the location is so good, and the majority of staff are doing a good job. We asked before we arrived for a late checkout, when we arrived and on the last day and they extended check out from 10 to 11am, We could store our bags in a side room to 3pm, however what we really wanted was to pay extra for a room and that was never offered. What hotel does not offer such a service. If you coming with a young family I suggest somewhere else that is dedicated to family. At the end of your stay you will get a free jar of marmalade and no goodbye, not even a "was your staff enjoyable?" from reception , the face of the hotel splendid.?

Views are probably the best in the world. Stopped in a classic poolside room which was very poor. Very small, old furniture. Tiny shower. Air con started at 20 degrees. No tea and coffee although there was a fridge. The pool side rooms are literally on the pool so no privacy if someone on the sunbed. Resturant staff very pleasant and also bar staff. Reception staff very rude and not helpful unless you can speak Italian or German. Food was average and signs up telling you that you can't take food from restaurant or drinks and also around the pool you must only buy food and drinks from hotel. Ideal location for Limone. Gym very poor of your expecting weights as only 1 multigym machine and cardio equip. Will definitely be returning ti Limone as spectacular but NOT to this hotel. There are plenty more in the area which are more modern and certainly more helpful.

Beautiful hotel with a perfect location and views! In addition, I had no problem getting gluten-free food at the hotel as a celiac, both for breakfast and dinner. Well informed staff that made sure I didn’t take anything with gluten, and numbers on all dishes indicating if they contain specific allergens.