Xinsu Snow Mountain Qingcheng Panoramic Holiday Club

Desde Kunming hasta la montaña nevada Meili, pasando por Lijiang y el lago Lugu, este es el peor hotel en el que me he alojado en 8 días. Nuestro coche no podía subir a la Montaña del León, por lo que tuvimos que tomar un taxi al pie de la montaña y luego caminar. No pudimos comunicarnos con nadie en el B&B a las 8:30 de la mañana cuando hicimos el check out y bajamos de la montaña. Tuvimos que llevar la caja grande montaña abajo nosotros solos. Es difícil de describir. La mayor diferencia entre un B&B y un hotel es el servicio humanizado. Parece que tu hogar aún está muy lejos. Hubo tanto ruido toda la noche que no pude dormir en absoluto.

La actitud del servicio es muy buena y entusiasta, pero el ambiente es extremadamente pobre. Está en mal estado desde hace mucho tiempo. Es una auténtica tienda de celebridades en Internet. La experiencia es muy mala.

My stay at the hotel was fantastic. From the moment I arrived, the staff were warm and welcoming—they came out to meet me, helped carry my luggage, and although my room wasn’t ready due to my early arrival, they invited me to rest at the concierge area. They even served me some food and chatted with me about my trip. It felt incredibly genuine—they weren’t intrusive, just sincerely interested in helping make my journey smoother. I hadn’t realized that I needed to book tickets in advance for Yulong Snow Mountain, but they quickly stepped in to help. They guided me through setting up the local app, explained the ticketing process, and offered to assist in securing the tickets when they became available that evening. All the while, they kept serving tea—generous and kind throughout. While they prepared the room, I took a walk around the town. They created a WeChat group chat to stay in touch, which was a very efficient way to communicate. Once the room was ready, they notified me, and I was able to check in and rest. The room itself had a charming, traditional style—efficiently designed and nicely decorated. There were thoughtful amenities like a humidifier and even free beer. The only thing that felt slightly missing was a fridge, but with the cool weather, it wasn’t really necessary. My room opened onto a shared balcony that offered a spectacular view of Yulong Snow Mountain. Staying in the ancient city meant I could also see the town from the rooftop—a truly breathtaking perspective. On a clear morning, I caught a glimpse of the snow mountain at sunrise, and it was magical. Another highlight of the stay was how knowledgeable the staff were when it came to local food and café recommendations. They suggested a variety of places—some tucked away, some more popular—and every single one was spot on. Whether it was a cozy café for a slow morning or a great spot for dinner, their suggestions never disappointed. It really added to the richness of the experience, as I got to enjoy not just the sights, but also the tastes of the city. Thanks to the hotel staff, I managed to secure the Snow Mountain tickets without stress. They were incredibly efficient and clearly experienced in helping guests navigate local logistics. Throughout my stay, they continued to offer heartfelt service—serving fruit at the front desk, preparing hearty breakfasts, and always greeting me with warmth. On my final day, they once again went above and beyond. It was Qingming Festival, and getting a taxi was difficult, with most drivers unavailable. The staff quickly arranged for one of their own drivers to take me to the train station—no hesitation, just pure professionalism and care. This stay wasn’t just about comfort—it was about the warmth and hospitality that made it feel like I was among friends. Truly a unique and heartwarming experience.

We had a fantastic stay at this homestay. The staffs were incredibly friendly and welcoming, and their local food recommendations were absolutely spot-on—best meals I had during my trip! The room had a beautiful view of the snow mountain and ancient town, which made the experience even more relaxing. They were also very responsive on WeChat, which made communication super easy and convenient. Highly recommend for anyone looking for a comfortable, well-connected, and memorable stay.

It was an amazing stay and I wish I could have stayed longer to fully enjoy this beautiful accomodation. The staff was incredibly helpful and friendly, the view from my room on the Snow Mountain was stunning, the room is nicely decorated and very cozy, and the breakfast was very delicious! 10/10!!

The highlight of our 5 nights in Lijiang is definitely the conversations we had with the 3 staff at the xinsu! We were always greeted warmly by them, with an invitation to sit, drink tea, and chit chat with the team. I must add that they have a great sense of humour. The team was always ready to answer our questions (via WeChat) while we are out :D [these conversations were in mandarin]. Part way through our stay, they asked if we were ok to switch room with an old couple who had difficulties climbing to higher levels - I suppose this was a great blessing for us! The 2nd room on the 4th level had great view. If weather permits, we can see 玉龙雪山 from the tea place! Unfortunately, the days that we were there were cloudy/rainy. Attached is a photo of what we saw on the balcony just outside this room (when we were still staying in the first room).