La Pergola Dependance Lignano

The room was poorly decorated with cheap furniture and fixtures. The bathroom was for handicapped people which made it very uncomfortable to use for family with small children. The shower screen was broken and the water would overflood and create a puddle on the floor. The toilet was cracked and without a toilet set and sewage smell. Bad lighting and lack of privacy due to the big window at the bathroom. The room´s air-condition was very noisy and at it did not function. The swimming pool was small with not enough sun beds. The neighbour high buildings were very close to the pool creating lack of privacy. There was no balcony at our room despite the price we paid. The breakfast was very basic with lack of variety. The bread and cakes were old and hard. The eggs had a funky smell and the coffee was cold. The staff was unprofessional and unfriendly. There was an outdoor bar below our supposedly family room where drinks were served after 11pm. The guests are allowed to stay there and make noise until late . Therefore we could not fall asleep. We complained and asked if they could ask the guests to move inside so we could sleep. The staff with the hotel owner herself rejected promptly and reacted aggressively and arrogantly by replying "this is Italy". We suggested as an alternative to be moved to another room away from the bar area since we paid a premium price for the family room and just wanted to sleep. The owner rejected and said we would have to pay more which we didn't understand since there were alternative rooms available. We also suggested to be moved to another hotel but again offered to bear the cost ourselves The hotel owner was unapologetic, in an arrogant way never showing any sympathy or understanding for our well being. The situation escalated so that she called the police lying that we were threatening her. We ended running away for this horrible experience in the morning one day earlier and not being refunded this value.

Bellissima struttura e personale eccellente con ottima cucina! torneremo sicuramente per una vacanza appena possibile.

Wie auch in den letzten 4 Jahren führten wir uns in dem Hotel sehr wohl! Es ist super familienfreundlich, sehr zuvorkommendes und liebevolles Personal, die Räumlichkeiten sind sauber, gepflegt, die Umgebung und die Atmosphäre im Hotel ist angenehm ruhige und nette Gäste. Außerdem wurde in neue Kissen und neue Matratzen investiert. Leider ist uns aber auch aufgefallen, dass es zum Frühstück keinen italienischen handgemachten Siebträger-Kaffee mehr gibt, sondern leider nur mehr einen Standard Automaten-Kaffee, was ich sehr bedauernswert finde, da sie hierdurch für uns ein bisschen an italienischem Charme und Qualität verloren haben.