Usuario invitado
1 de marzo de 2024
Do not stay at this hotel. It is mismanaged and unsafe. We were placed in someone else’s room. When we checked out, there was no record of us being in the room we were in and the desk said that meant they could have sent another guest into that room after we were there. We were given the wrong type of room, not the one we reserved. We were charged both IHG points and also on our credit card. I have called on 5 separate occasions to hotel and IHG, been promised calls back, and never received them. Thus far, they have not refunded either room or charge. Again, DO NOT STAY HERE.
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