Usuario invitado
18 de mayo de 2024
I am a very long time Marriott customer. I had the worst experience with the desk and manager at Aloft, Lexington. They were the opposite of what I would consider customer relationship. I was charged for a stay that was made online and cancelled on line. I tried to reach the hotel, but for two days the phone service at the hotel was down, but I did not know it was down. I called national, but since Aloft, Lexington is owned by a franchisee whose identity is confidential, national could not do anything. I was told that someone would call me, but that someone never did and there was no apology when I followed up. The partyline at this place is that the customer is wrong. Fortunately, there are many other options and Mariott has lost a very good customer.
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