The Lerwick Hotel

Dirty, damp and not fit for purpose. The walls in the corridors and room were wet with penetrating damp. Peeling wallpapers, shoddy ripped furnishings, ancient beds, flaking paint. Dirty carpets and restaurant stained seats and dirty blinds. I think this place would make you ill if you stayed for any length of time. Oh, I could go on but do yourself a favour and don’t go. Awful and embarrassing for any tourists visiting Shetland- what a dreadful impression!

Went there for a family meal. Both me and my partner had the duck. Presentation was spot on, no taste, duck was so hard I couldn't even cut it properly ended up giving it to my partner who also stated it was very tough. Had the sticky toffee pudding with ice cream again cutting through a pudding was hard, and the most tiny bit of ice cream you could imagine. Never go there again 174 pounds for family of 4 adults 3 children

Not sure about some of these reviews, the hotel is reasonably priced as hotels go these days. I’ve just had a fabulous meal in the restaurant, reception, bar and restaurant staff have been pleasant and attentive and actually smiling unlike my stay in the Scalloway hotel the previous night. Room 209 is absolutely fine and meets my needs (these comments about “dated” rooms crack me up, people want pristine brand new for every stay now 🙄) The view from my room is lovely, the location is great and I’ll definitely be back again next time I visit Shetland.

The hotel is in an excellent position and has very good views of the bay. It is only a short walk to the town centre and Tesco is very near by if you need supplies. The staff are very obliging and friendly and will go out of their way to help wherever they can. The food in the evening and at breakfast is very good and the only downside to the hotel is the bedrooms need refurbishing but apparently that will be happening shortly.

Mixed feelings about this review as some issues were excellent others not so. Firstly it's hard not to escape cost of hotel accommodation in Lerwick & it's right to expect high standards. I arrived at the hotel off the morning Northlink Ferry which after a 25/30 minute walk meant I arrived well before check in time. Fully expected my bag to be stored, however receptionist couldn't have been more helpful & informed me my room was ready which I really appreciated. Location of the hotel just off South Road was ideal for my purposes with a large supermarket barely 10mins walk, close to a well defined coastal walk round The Knab or a 15-20 mins walk to Lerwick Harbour/Port. View at the back of the hotel is stunning. My room seemed a little dated with some of the furniture scratched & as I later discovered a very small bathroom with very weak shower. TV seemed to reboot itself every so often but otherwise ok Had an evening meal in the Bay Brasserie which was excellent. Quality of pate for starter & haddock for main course was very good. All in all excellent evening meal. Breakfasts in the hotel were decent & during my stay had cereals, hot food & kipper which to be honest was just ok. All the staff I met were friendly & helpful & overall enjoyed my stay but just expected more for the cost

We stayed for 3 days. The views are stunning. We stayed in a room with a 4 poster bed. The room was clean and comfortable. The ensuite was a good size. The hotel is an easy walk t the centre of Lerwick. It is very close to several tourist spots. The staff are wonderful. They are all very helpful. We enjoyed our stay here.

Not sure what all these negative reviews are about, this place is lovely! Travelled for work and stayed two nights. I was lucky to get an ocean view room but even if you don’t, you can walk directly from the hotel onto the beach. They can’t do enough for you here, super helpful. I had to leave early for a flight and they arranged a complimentary room service breakfast. I had a slight problem in my room and it got fixed right away. Beds were comfortable, huge tv, coffee pod machine! I saw a previous reviewer mentioned the hallways are dark, so took a photo of them, they’re perfectly fine unless you’re planning on hanging out in them and doing fine needlework or something. The dark timber and green carpets are reminiscent of a Scottish hunting lodge, I had a great stay and highly recommend!

I’ve stayed at this well located hotel three times in the last few months for work, twice in the main hotel and the last time in room 305 (with its own front door). I’ve enjoyed each stay. The views of the bay are outstanding. I do agree with other reviewers that the rooms are dated, as is the bar. The bed linen, pillows and towels are clean but old and need to be replaced. However, the food at dinner is good, the service is generally excellent and I found the staff friendly and caring. Others have complained about lack of daily cleaning ‘due to Covid’. The Covid excuse is cheap but I don’t need my room cleaned every day. Indeed, IHG Hotels group even have a scheme ‘Have a Greener Stay’ where you can elect not to have your room cleaned everyday and get extra points. I always sign up to it. I really enjoyed room 305. It has a bedroom, delightful sitting room (with a view), study and bathroom. Perfect! I’m looking forward to my next stay!

The room was so small as was the bed, which didn't have sheets to fit it, too small. I felt that they put a single sheet on a very small double bed. We had to try n remake it on the second night. Pillows hard as rock, asked for a replacement on day two, still waiting and we left today. We asked for a larger room or least larger bed, nope we are full so you have to take it Cobwebs all over the ceiling, wall paper falling off, skirting boards I can only describe as manky! Cleaner did come to clean cobwebs but we were still in the room! Eh wait until we leave for the day. Used Covid for non servicing of rooms, have to ask at reception for towels etc......although no one used the sanitiser they said we had too (remember covid, servicing of rooms!) We paid £174.00 a night for this awful room. We were up in Shetland for Up Helly Aa which was brilliant but the hotel was anything but.