The Constance, the Whitlock, & the Dewey by the Lenox Collection

I have previously "reviewed" the stay but I will again provide information that may improve the process. I booked thru ******* what I thought ( and ******* probably thought was a stay at The Constance Hotel in Lenox. All communication from ******* ( including pictures of The Constance) indicated I had a valid registration. The day before our first night's reservation I received a text from the Hotel. I did not question why the text requested to check-in at The Whitlock Hotel (I assumed it was for efficiency, as we have stayed at The Constance and it is not staffed 24/7). The two Hotels are within walking distance. At check-in the Hotel staff gave us a key for a room at The Whitlock. Immediately I asked for a refund. The Hotel clerk explained the process between ******* and The Lenox Collection-- 3 hotels under one management was flawed. She blamed ******* and after a few calls "found" a room at The Constance which resolved the issue. No where in any ******* communication ( 4 emails) does it indicate we may not be staying where we believed we booked. In the future I will not be using ******* to book any travel. BTW, After the resolution, I believe we stayed in the best room at The Constance and had a lovely stay with the exception of being awakened by a false fire alarm. Please do not ask again for a "survey" response as this is my second time responding...... We had a very nice stay, and next time will need to book directly not thru an intermediary.

It’s fine. We stayed at the Dewey property. Check in is a a different property and completely underwhelming. The Dewey Inn is a neat old building but a little tired.

Beautiful inn. Nice staff. Good breakfast. Our room was very nice with a comfortable bed. However there was a bit of a musty odor in the room. Not overpowering, but each time we walked into the room it was noticeable. We spent a couple of hours lounging on the beautiful porch. We will definitely be back to this beautiful inn and town.