ExLibris Boutique Hotel

If you base a review on sleep quality, it was not good. However we arrived without being aware during Kings Day celebrations and the hotel is in the student district, again which we weren’t aware of. So 2 out of 3 nights techno music blaring until the early hours. We mentioned it to management who weren’t particularly sympathetic, I appreciate there was not a lot they could do but perhaps a form of compensation or a free breakfast but they weren’t interested, I really expect for the amount of money we paid that I would be able to sleep. We had a better night at the Premier Inn in Dover for a quarter of the price. The room itself was very small, struggled to open the shower door once in the bathroom and the bed even though comfortable was positioned against 3 walls so one person had to climb in over another person and it was slightly claustrophobic . The stairs are interesting and we coped but other people may struggle, especially with luggage. No offer of help. No reception desk and there only seem to be people around for breakfast hours. No lounge and limited information given. I would say it’s pushing it a bit to describe as a hotel, more like rooms in a house.

Appalling customer service!! Man on the reception was absolutely horrible and rude to me. After a flight cancellation at 10pm I was phoning around hotels in the area looking for a room. Around midnight, when I was getting tired and desperate, I phoned this hotel and asked very politely if they had a room available, apologising for asking last minute. The man on the phone said something about a room before the call dropped. Assuming the call had accidentally been cut off I phoned back, apologised for the call dropping asked politely if he had said that there was a room. I was then screamed at down the phone for “calling at this hour” and told to F off. This left me shocked and distressed, almost in tears on the street. Why have a staff member to answer the phone if this is how they will behave? I would have preferred it if he had not picked up. Absolutely not a shred of kindness. Please don’t give your money to people to treat others like this.

No one to greet us on arrival - had a code to let ourselves into building then discovered we had a room in a different building to our friends (two buildings away). Our room was on second floor up an almost vertical spiral staircase. Luckily the owner arrived and carried our case to the room. Don’t think we’d have managed on our own. Bed was super large and comfy, but one of us (me!) had to climb over the other person as bed was pushed against the wall. Sloping ceiling felt claustrophobic. Storage space for clothes was very limited - no drawers or full length mirror. Only mirror was in bathroom which meant hair drying had to be in bedroom without being able to see. Towels very thin and small - not what I would expect from “boutique hotel”.I would call this rooms to let rather than a hotel. No lounge bar to meet friends, or any other facilities. My main worry was if there was a fire, we couldn’t have escaped. No fire escape and narrow stairs - I couldn’t sleep properly for worrying. Upon leaving, owner didn’t enquire whether we had enjoyed our stay - just seemed to want our money. I thought it over priced for what we got and would not recommend.