TRIBE Le Touquet

Magnifique hôtel au sein de la forêt avec des espaces de très belles factures

L'ascenseur est tombé en panne le lendemain de notre arrivée et n'était toujours pas réparé 4 jours plus tard. Le personnel est aimable mais pas très communiquant. Pas de geste commercial pour palier cet inconvenient. Ils auraient pu au moins nous proposer de descendre de deux étages. Mais globalement la chambre était bien et très calme.les petits déjeuners plantureux

I’ll start with a note: I have never suggested avoiding any hotel or restaurant. This is a first for the reasons stated below, but it is exceptional given the dreadful levels of service and the establishment. We booked the hotel enroute back to the UK. We’ve been to Le Touquet before and loved its charm. We wanted comfort, a four-star hotel, and were paying €320 for two rooms for three of us. So; After a long drive from the South of France, predicted seven hours, actually took eleven, we arrived at 1700. The hotel (actually three Accor hotels on one site) is a long way from any amenity in the middle of a housing estate, and next to a large future building site. Totally devoid of Le Touquet ambience. No matter, not having eaten all day and we battled the traffic, all we wanted was dinner, a beer, and bed. The receptionist said the earliest we could eat was 21.30 – four and a half hours away. This was as the one restaurant, serving all three hotels, had just two waiters, so they were limiting numbers. There was no apology (nor later when I queried bar snacks in place of dinner – ‘Non’). Rude staff who to be fair must battle clients for the lack of amenity the whole time. This isn’t acceptable in a four star hotel. So half an hour later after depositing our cases and freshening up back in the car for the drive to the sea front and an excellent meal, No shortage of staff in town, but we were totally knackered, by the end. Another example ofr staff care – the receptionist after check in said can I show tyou to your rooms. We said ‘Yes, please’. She walked about fifteen places, still in the bar, and said ‘You go through that door, along the corridor, the lift is on your left, rooms on the first floor’. So much for showing us to our rooms, but as we went down the corridor we realised the ground floor is a spa, and the smell of chemicals pervades the hotel, at least as far as the first floor and its rooms, where we were. The receptionist probably knew we’d comment and wanted to avoid that – but she could simply have pointed to the door from where she sat at reception. Our two rooms (there were three of us) were tiny. So small there are only four pieces of furniture; bed; one bedside locker; a metal chair; and a shelving unit. Nowhere for example for a suitcase to be left open for an overnight. Or to put a watch and phone one side of the bed. Or (as I found) to avoid stubbing your toe if you need the bathroom in the dark. The fittings were damaged – a coat hook was broken and missing, the mattress base at the foot of the bed was broken, the walls were scuffed and dirty. We had a small balcony – the adjoining room didn’t. But outside was a desert – hundreds of chairs and tables, nicely arranged. Not a soul interested in using them. The weather wasn’t bad, it’s just completely misjudged in its design. We slept OPK – long day and finally a good meal in town, and went for breakfast. Again chaos. We found a table (the restaurant was full, we’d guess aroun

Our stay at this establishment covered our minimum requirements of cleanliness and comfort.Location outside the town was inconvenient.Staffing was distinctly poor.Generally disinterested ,verging on Basil Fawlty territory.Not good for the price.i do not plan to return