Holiday Inn Express le Roy, an IHG Hotel

Hotel is suffering. Stained carpet everywhere, beat up furniture, shredded drapes. The rooms had dirty walls and fluids running down them that were never cleaned. There was body hair on the bed sheets and other debree. The breakfast was being over controlled by the front desk and had to ask for a lot of the items when needed. Overall this hotel needs to be reviewed by the Holiday Inn brand. I will not visit again.

Staff were pleasant. Due to the weather, the TV did not work. The furniture was a little used, but room clean. Breakfast was average. Soda machine took money and did not give change or proper drink. Location very handy off interstate. Sign on highway was blown out, both sides prior to our stay. Curtain rods broken. Door in room to bathroom very squeaky. The highway is med-to-loud sounds. Refrigerator worked well.

This is the 3rd time we have stayed at this hotel since 2019 and this was the worst. This hotel has really gone downhill. It is looking very tired both inside and out. We stayed here for 8 nights, as we have family living nearby. Upon entering the room we noticed that there was a film of dust on all of the furniture and that the carpets needed a good clean. Worse was to come though with the housekeeping. The towels and the bins were emptied for 2 days and then we seem to have been forgotten. After complaining at reception, we were given clean towels and told that the bins would be emptied the next day. They were, but that was it. We complained again and they were changed once more before we left. We were also not given any complimentary tea or coffee for our room. After complaining about the housekeeping when checking out, we were told that 'the hotel is in the middle of a revamp'. Really? I would also like to add that the 'hot food' at breakfast was far from it, the 'heated swimming pool' was not and as for 'free premium TV channels ', no they weren't. All in all we decided that this was the worst hotel stay that we have ever had and have no intention of using it again.