The Florance

房間很小，環境還不錯，對象喜歡裝修風格，拍了不少照片，就是老房子改的民宿，工作人員都很nice，非常熱情。

We’d booked the Florence as part of a long awaited holiday from the UK, but had our flight from Sydney to Tasmania cancelled at 6.00am the morning we were travelling and already at the airport with no alternatives for travel that day. We called at 6.30am to explain the position but we’re told very curtly that reception didn’t open until 9.00am and to send a message or email. Understanding that we were out side the standard cancellation period of 7 days, we wanted to explain the situation rather than message/email so waited until later in the morning. There was no leeway despite the circumstances except an alternative date or a credit, both unlikely to be used as we’re UK based, and no compromise as we’d used ***********. It was suggested we claim on our travel insurance (amount would be net of the excess) or from the airline. The reason a exception could not be made was that ‘we’re on an island and a small business who’s been effected by Covid’. Covid effected everyone and was ages ago so the only result here is the hotel gets to possibly rebook the room and we are left out of pocket for no reason of ours and fighting it out with the airline. If this hotel is trying to ‘recover’ they need to be more accommodating of special circumstances! Be aware!!

What a great find this was - thanks to Trip Advisor. It fully lived up to expectations. Although our room was overlooking one the the main roads into Launceston, it was very quiet both day and night. The CBD and the majority of its restaurants were no more than 2 blocks away, with plenty of choice. A perfect place to stay if in Launceston.