C Suites at Mactan Newtown

The attendant was very welcoming and informative. Great location near groceries and restos. The kitchen is functional so we got to cook our own food🥰 we enjoyed our stay.

The room we had was the best, so far. I like that it has a living room with TV and sofa, kitchen, separate toilet and bathroom, as well as bedroom. When we were about to cook, we found out there was a problem with the drainage. Surprisingly, they were quick to fix the problem. Worth coming back!

The staff are overall friendly and helpful. We are able to try the local food which is within walking distance from the hotel, nice 😋 . Just next to the hotel, we can get items from the hypermarket. Just a bit disappointed with the nearby beach, having to walk for 15 mins, as both ends are currently blocked due to construction.

The room is good and spacious . The location is great near convenience store ,fastfoods and restaurants.It is located at MACTAN NEWTOWN.The staff are nice and accomodating.But Im a bit disappointed of the amenities .The pool is under maintenance...This is like a condotel.

Hotel had a good location and had so much potential to be better than it was Upon check in the room looked not to have been cleaned properly, masses of dust had accumulated on top of the fridge over time, from what I can only assume was from not been cleaned on any room service cleans prior, same with the bathroom extractor unit , covered in dust , both shown in the images attached. Room had scuff marks and stains of the table, balcony area was dirty and clearly never been cleaned, microwave had seen better days and furniture was in need of replacing or a good clean. Room had no hot water so could not shower, was reported twice and whilst it was fixed on the 2nd call out, water was lukewarm at best . Only shampoo was given but no shower gel. The pool area you are entitled to use a maximum of 2 hrs a day, you rove even need 5 minutes , the area is in need of a maintenance overhaul and is a danger zone waiting to happen, was advised they do have a maintenance team which begs the question , where are they. Firstly not one sun longer was out by the pool So there was nowhere to leave any of your stuff, when asked I was advised ohh due to an earlier storm we removed them all, strange as not one other hotel in the area had done this as I visited 3 of them prior, all had loungers out. Plus the stom was no longer around so if it’s safe enough to open the pool why isn’t it safe enough to have loungers. The sheer mention of them quoting health and safety at the pool area yuh was ironic as the pool area is its self a disaster waiting to happen, Floor area tiles around the pool were very loose and sticking out, sharp corners raised edges , many pool tiles missing, it’s only a matter of time before someone hurts themself, can be seen in the attached photos If I come back I’ll choose the area just not the hotel.

We stayed here for 5 nights. We arrived 4am from a long flight, and was at room 9A. We have noticed a small cockroach but due to being so tired from travel, we got rid of it and managed to sleep the whole day. On the 2nd night, around midnight, I have noticed the tiny cockroaches were more and more on the kitchen, wardrobe, bed area, toilet, even on the hallways from the elevator towards our room. We’ve not even dare to eat inside the room due to the cockroach, and we chose to always eat out. So I had to complain and request to move to another room at the reception desk that night. The staff said they were fully booked and so we had to wait in the morning around 10am until 2pm when a room will be cleaned after someone checks out. Of course we don’t have a choice but to wait and just tolerate the coackroaches in room 9A - I could not sleep anymore. When morning came, we have waited for a call from the reception if our next room to transfer is ready, as I thought we’d be prioritized as we have complained for cockroaches in our room. But I’ve not receive any call in the morning. So I phoned them at 1pm to verify if our request from last night has been passed on, and the staff confirmed but it has been noted that our transfer time will be 2pm. We did not want to cause trouble so we waited. We were transferred to room 8E after 2pm, we saw 1 cockroach on the entire 3 more nights we’ve stayed in that hotel. The cleaner was very honest to us and said he knows that room 9A had cockroaches, and even said only that room has infestation. So we were not happy about it at all. It was already known that room 9A had cockrochaes, why was that room still being offered to us. Why would they not deep clean or fumegate, and make sure there is no infestation. Also, there was a typhoon during our stay so the swimming pool and beach were closed. The location is good for this hotel, but the cleanliness is not good due to cockroach infestation. I would not come back on this hotel to be honest. It’s making me worry so much that cockroaches might go into our luggage or bags or clothes, and we might bring them anywhere we go.