Lanzhou Xindeli Hotel

A very nice place to stay and very kind hosts!

Only good thing about this place is the location. Remaining everything rest in peace. unclean/ dirty rooms. The buffet breakfast they offer is worth nothing. I booked two double deluxe rooms for 2 nights. They could only give me one family double deluxe room. The other rooms was small and the first set of rooms that they offered didn't even have bedroom chairs. TV did not work. at first there was no water in shower and no hot water in the basin taps. They fixed it later on. Trip.com however, helped me and compensated me, however, they even couldn't get me the big 35sq.m room as promised for one night. could have said if the room was clean, tidy and maintained. There were a broken metal plate which was itself a safety hazard (Picture shared) for the children. There was no bathroom scale available as wrongly mentioned in the room amenities mentioned.

這個酒店的位置非常好，下面是然後有很多餐廳，吃飯非常方便。停車也方便，而且酒店房間特別大，熱水非常熱。嗯，酒店服務員的服務態度非常好啊，我們覺得非常滿意。如果大家來這裏的話，非常推薦這家酒店。

好歹是個三星級賓館，樓層服務員的服務態度極其惡劣，和他要三雙拖鞋，給我説標配都是兩雙，現在所有的酒店都是房間裏面不配備東西，你可以去前台看，前台都有寫的，我説難道客人跟你們要你們也不給嗎？，他説要了肯定給呀，我説那我這不是來和你要嗎？我也是做酒店的我能不清楚配還是不配嗎？ 還有我剛進房間門的時候，服務員的衣服就一直在門把手上掛着，他來回過去了兩遍都沒有把衣服拿走，我進房間關上門兩個小時了我出去衣服還在掛着，服務員是怕客人冷所以把衣服掛門上讓客人穿的嗎？ 還有一次性拖鞋裡面有蟲子我都還沒拆封呢。 乾的服務行業，服務態度極其惡劣，難道都不培訓自己的員工嗎？

樓層的一位大姐的服務態度很好，衞生也很乾凈，採光也不錯，就是水温有點低需要提高

實際房型與宣傳圖片不符合，環境也比較差，説是有免費停車場，實際上免費停車場到晚了根本就沒有位置，自己找到一個付費停車場，後面也沒有報銷停車費一晚上是15塊錢，停完車再步行大概10分鐘回酒店，房間燈光暗，設施舊，到了之後給了我一個房間，我上去看了發現與我在攜程上看的宣傳圖片完全不一樣，實際面積也不符，我去找前台，前台説是因為我們到晚了，所以沒有我預訂的那個房型了，也沒辦法給我換房，無法解決，讓我聯繫經理，我聯繫經理後經理態度特別差，讓我將就一晚上，沒有給我解決問題，後面我給攜程官方打電話，攜程客服態度特別好，我對酒店提出了投訴，也幫我解決了問題，反正在酒店體驗感極差，大家要謹慎選擇！！！！