Hôtel Les Maritonnes Parc & Vignoble Restaurant Rouge & Blanc

Cadre et prestations de très belle facture. A refaire pour profiter du Spa

I booked this place in a bit of a rush because we had to return from Provence early and to find a stop-over at short notice. I wish I'd researched it a bit more carefully and read some of the reviews here very critical of the service - because that was very true of our experience, too. And for me the warmth and welcome of the staff is as important as the comfort of the room (which was OK) Some of the service wasn't just mildly bad - it was startingly so. For example, the extraordinary indifference (some might say rudeness) of the guy on reception when we arrived set an unfortunate tone. And the grumpiness of the young woman who served us at dinner felt like a parody at times . She would have fitted in well at Fawlty Towers and having the menu literally plucked out of my hand would have been a comedy moment if it hadn't been so unpleasant. The young woman at breakfast was much more helpful. But the whole impression was one of a big corporate establishment which didn't take much interest in giving its clients a positive and happy experience. My professional background is in management - and quite frankly if any of my staff had behaved in these ways, their feet wouldn't have touched the ground! This calls for some radical staff training - and maybe a thought about whether staff recruitment policies are working?! Suffice it to say, when there are so many lovely hotel and Logis experiences to be had in France - we wouldn't dream of going back.

Excellent hotel, hi-tech bathroom, efficient a/c, good location. Restaurant and staff were a disappointment. We had to search for staff to get a pre-dinner drink. They were unhelpful. Moving in to dinner we were struck by the same grumpy attitude from the young and not well trained staff. The food and cooking were not of a standard you expect from a Georges Blanc establishment. The pattern repeated at breakfast, albeit from an older competent lady. Empathy was in very short supply. This was our third, and probably last visit. The decline is palpable.