Homewood Suites by Hilton Ronkonkoma

I would not recommend this hotel. There were blood stains on the sheets and urine stains on the mattress. Absolutely disgusting.

Front desk agent, Laurie Coffey, was extremely rude during check in. Raised her voice at me because her employee messed up. I requested to speak to a general manager on thursday and she said they were not in today. i do not believe that as thursday is a business day. She was extremely nasty and I apologize to anyone that has to encounter her.

Our room had a filthy kitchen with crumbs under the cabinets and dried food on the refrigerator. The inside of the refrigerator was dirty with food, crumbs and stained. We asked for someone to clean it and we’re told by the person at the desk there was no housekeeping. We were tired and it was late so we decided to deal with it in the morning. We were in the area to take care of a sick relative so we expected to stay a few days. The pool was also dirty with what looked like stagnant water. In the morning we went down for breakfast at 9:10 am (breakfast is supposed to be served until 9:30 am)). The food was burned and depleted. I brought this to the attention of the manager who said that my family and I should leave (in so many words) because this hotel would not make us happy. I couldn’t believe what I was hearing as we are long time Hilton Honors members. I am appalled at this. In my opinion this is the worst customer service I have ever experienced.

Room is nice. Indoor pool is dangerous as the flooring in the room the pool is in incredibly slippery. Breakfast is mediocre at best, no waffles, tasteless scrambled eggs, no selection of pastries- only one kind of muffin, apple cinnamon, offered, coffee mediocre

The staff was friendly and helpful. The room was clean, spacious and comfortable. I love the convenience of the fully stocked kitchenette and the provided toiletries smell amazing! Truly a home away from home experience.

Everything is in the title. The stay was very pleasant. The location is excellent (if you have a car). The suite was large and comfortable with a desk to work at and a kitchenette with fridge and microwave. Just avoid the free breakfast whiwh was the worst I have ever had (plastic bacon, burnt coffee and tired old bread...

Room and premises were very clean and we loved the pool and putting green and fitness center. The spacious King bedroom suite was nice so the kids had their own space. I would have given 5 stars but Breakfast was not so great because microwaved French toast and bacon were way off the mark. What really frustrated me and may be a reason we don’t return is that they charge $12/night plus tax for parking and they don’t even ask if you have a vehicle! (It’s not so much about the money but the point). We have stayed at Homewood Suites all over the country (in Cities too!) and NEVER had to pay this fee. I didn’t even think to look for this when I booked the stay because with 2 restaurants with free parking 30 feet from the hotel entrance and a train station with free parking 0.3 miles away, charging a parking fee is ludicrous!

Last night I stayed here. I travel often and stay at plenty of Hilton properties, I seriously need to join the Hilton Honors membership come to think of it. Well I chose this location bc it seemed to have decent reviews. The rooms were just as nice as expected, but I am taking the time out of my day to leave this compliment for the two front desk associates. I must say Samaria and Jackie are some of the best representation a company can have in the hospitality industry. I specialize in business development and finding professional, pleasant, eager to help employees who are very informative are hard to come by. I was looking for a nice place to relax that’s outside of my room, Samaria and Jackie were pleased to greet me once I came down and took time out to show me the courtyard where there is a fire pit and couches. They were so kind to turn it on for me and I was able to truly enjoy the evening spent chatting and networking. This truly made my stay, a special Thank You goes to Samaria and Jackie for making that experience happen. I will definitely be staying there again. I hope you guys remember me bc I sure will not forget your hospitality and professionalism, delighted to meet you both. And a Thank You to the management for taking the time to select highly qualified representatives for the Hilton brand. Wish you both a very great future with your career. - Ryan

Worst experience you can ever imagine staying at Hilton in Ronkonkoma. Worst Employees, bad behavior, don't know how to talk with the customers. Do not know how to handle customer service. Poor management. I have been Customers with Hilton and Marriott for the last 15 plus years and never seen the worst disrespectful service and employees don't know how to treat loyal customers. I will go highly and take care of this matter in Law/legal terms.